Job Description

Grand Mercure Bangkok Atrium (568 Rooms)

Upscale hotel for business and leisure

Grand Mercure Bangkok Atrium is located in the heart of the city and has easy access to the best of Bangkok, whether for business or pleasure. Located in Phetchaburi with easy access to the expressway, Airports and MRT, this grand hotel offers a variety of different room types over its 23 stories.

Guests can enjoy the many facilities, including Benihana, the iconic Japanese steakhouse, Public our all-day dining and the Gym, Swimming pool, and Pool bar, all delivered with our heartfelt Thai service.

City hotel in the heart of Bangkok, conveniently located near shopping centres, business districts, MRT stations and popular attractions including Terminal 21, CentralWorld and local cultural landmarks.

• Provide strategic leadership and direction for all hotel operations, ensuring alignment with Grand Mercure brand standards and corporate objectives
• Oversee financial performance, including budget development, revenue management, cost control, and P&L accountability
• Manage and motivate a diverse team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement
• Develop and implement strategies to maximize occupancy rates, revenue, and guest satisfaction metrics
• Ensure exceptional guest experiences by maintaining high service standards and addressing guest concerns with professionalism and efficiency
• Oversee hotel maintenance, safety, and compliance with all local regulations and international hospitality standards
• Build and maintain strong relationships with key stakeholders, including corporate partners, local community, and tourism organizations
• Analyze market trends and competitive positioning to identify opportunities for business growth and differentiation
• Conduct regular performance reviews and implement staff development programs to enhance team capabilities

Qualifications

• Minimum 5-10 years of progressive management experience in the hospitality industry, with at least 2-5 years in a General Manager or senior leadership role
• Proven track record of successfully managing hotel operations and achieving financial targets
• Strong financial acumen with demonstrated ability to manage budgets and analyze financial statements
• Strong sales acumen to drive business and profitability
• Excellent knowledge of Food & Beverage is required
• Excellent leadership and people management skills with the ability to inspire and develop high-performing teams
• Outstanding communication and interpersonal skills with the ability to engage effectively with guests, staff, and stakeholders
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Experience working in Thai business culture is a plus
• Fluency in English; proficiency in Thai language is a plus
• Ability to work flexible hours, including evenings and weekends as required

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.