Job Description

Key Responsibilities:

1. Operations Management:

• Oversee the daily operations of the diner, including front-of-house and back-of-house activities.
• Maintain a clean, safe, and organized environment for customers and staff.
• Ensure food quality standards are met and consistent across all shifts.
• Monitor inventory levels, ensure proper stock ordering, and track food costs to maintain budget adherence.
• Develop and enforce procedures for food preparation, sanitation, and food safety.

2. Staff Management & Leadership:

• Recruit, hire, train, and onboard new employees for various positions (servers, cooks, dishwashers, etc.).
• Create work schedules for all staff to ensure optimal coverage during peak and off-peak hours.
• Monitor employee performance and provide constructive feedback.
• Foster a positive work environment by motivating staff and maintaining high morale.
• Ensure that employees adhere to company policies, dress codes, and other professional standards.

3. Customer Service & Guest Relations:

• Ensure high levels of customer satisfaction through friendly and efficient service.
• Handle customer complaints or concerns with professionalism and resolve issues promptly.
• Maintain an environment of hospitality by leading by example and ensuring staff provides courteous and friendly service.
• Establish and maintain relationships with regular customers to promote loyalty.

4. Financial Management:

• Develop and manage the diner’s budget, ensuring it operates within financial constraints.
• Track daily sales and expenses, ensuring accurate records are maintained.
• Ensure proper cash handling, including overseeing end-of-day cashouts and deposits.
• Monitor and manage operational costs, including labor, food, and utilities, to maintain profitability.

5. Marketing & Promotion:

• Collaborate with marketing teams (or oversee marketing efforts) to develop promotions and advertising strategies to attract new customers.
• Oversee social media presence and any community outreach programs to increase visibility and brand awareness.
• Analyze customer feedback and industry trends to implement strategies for improvement and growth.

6. Compliance & Regulatory:

• Ensure the diner complies with local health and safety regulations, including food safety and sanitation standards.
• Stay up-to-date with local labor laws, food safety regulations, and any other legal requirements.
• Ensure proper training and certification for staff as needed (e.g., food handling, alcohol serving).

7. Reporting & Communication:

• Report regularly to the owner or regional manager on the status of operations, financial performance, and customer satisfaction.
• Maintain open communication with staff, management, and ownership.
• Prepare regular reports on financials, customer feedback, employee performance, and any issues that arise.

Skills & Qualifications:

• Education: High school diploma or equivalent (required). A degree in hospitality management or business administration is preferred.
• Experience: 3+ years of experience in a restaurant or diner management role, with a proven track record of success in operations, financials, and staff management.
• Leadership: Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
• Customer Service: Exceptional customer service skills, with the ability to handle difficult situations and resolve conflicts professionally.
• Financial Acumen: Strong understanding of budgeting, financial management, and cost control.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Ability to troubleshoot issues quickly and efficiently.
• Technology Proficiency: Familiarity with point-of-sale (POS) systems, scheduling software, and basic office software (e.g., Microsoft Office, Google Sheets).

Physical Demands:

• Ability to stand for long periods and occasionally lift up to 50 pounds.
• Must be able to work flexible hours, including nights, weekends, and holidays.
• Must have the ability to work in a fast-paced environment and manage multiple tasks simultaneously.