Job Description

General Manager - Family Entertainment

Croydon

c£50,000 + Bonus + Benefits

Are you an experienced General Manager looking for your next challenge with a fast-growing leisure and hospitality business?

We're looking for a commercially minded, people-focused leader to take ownership of a thriving, high-energy venue in Croydon. This is an opportunity to join an ambitious brand that is expanding rapidly, with genuine opportunities to grow your career as the business continues to develop.

This role would suit someone from a multi-faceted leisure operation, family entertainment venue, premium hospitality business or a high-volume guest-focused environment where exceptional service and commercial performance go hand in hand.

Best of all? You'll enjoy all the excitement of a busy hospitality operation without the late nights.

The Role

As General Manager, you'll have full accountability for the day-to-day operation of the venue, leading a large team to deliver outstanding guest experiences while driving revenue, profitability and operational excellence.

You'll create an engaging culture where people can thrive, ensuring your team is motivated, developed and equipped to deliver consistently high standards.

You'll also play a key role in growing the business through local partnerships, events, community engagement and commercial initiatives.

What You'll Be Doing

• Taking full ownership of the venue's P&L performance.

• Leading, coaching and developing a large management and frontline team.

• Driving revenue growth through exceptional guest experiences and commercial initiatives.

• Managing budgets, labour, stock and operational costs.

• Maintaining the highest standards across customer service, health & safety and venue presentation.

• Building relationships within the local community to increase awareness and generate new business.

• Delivering memorable events and experiences that keep guests coming back.

• Creating a positive, inclusive culture where people feel valued and supported.

What We're Looking For

• Experience as a General Manager, Operations Manager or Senior Leader within leisure, hospitality or a similar customer-focused environment.

• Strong commercial acumen with experience managing budgets and KPIs.

• A proven track record of leading and developing large teams.

• Someone who thrives in a fast-paced, hands-on environment.

• Excellent communication and stakeholder management skills.

• Experience in driving local marketing, partnerships or community engagement would be highly beneficial.

• A natural leader who loves creating brilliant experiences for both customers and colleagues.

The Package

• Salary circa £50,000

• Performance bonus

• Excellent benefits package

• No late-night trading

• The opportunity to join an exciting and growing business with genuine career progression.

If you're passionate about people, operational excellence and delivering unforgettable customer experiences, we'd love to hear from you.

Your recruiter for this role is Helen Horton, Account Director at Love Recruitment. To express your interest in this exciting opportunity, please apply directly through the link provided. Helen and Love Recruitment specialise in roles across the fitness and leisure sectors.