Job Description

Property Overview:

Located in the heart of i-City, Shah Alam's premier leisure, retail, and business district, DoubleTree by Hilton Shah Alam i-City is a 299 room property strategically positioned adjacent to Central i-City Mall and within walking distance of key attractions including i-City Theme Park, WaterWorld, SnoWalk, and other family entertainment venues.

The property features 4 F&B outlets with a grand ballroom and multiple event spaces. With convenient access to Shah Alam's key corporate and manufacturing hubs, Port Klang, and Kuala Lumpur, the hotel serves a diverse mix of business, leisure, group, and event travellers, making it one of the leading hospitality destinations in Selangor.

The General Manager at DoubleTree by Hilton Shah Alam i-City is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

1. Champion Business Excellence

• Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.
• Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
• Stay ahead of market trends and seize new opportunities

2. Lead with Vision

• Inspire a culture of excellence by providing strong leadership to all team members.
• Monitor and develop team member performance, particularly the executive team and department heads
• Foster a workplace where every team member thrives and contributes to the property’s collective goals

3. Elevate Guest Experience

• Manage operations with a keen eye for detail
• Monitor guest feedback and implement improvements as necessary to exceed guest expectations
• Deliver exceptional service to ensure every guest leaves with a desire to return

4. Financial Stewardship

• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures
• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives

5. Quality Assurance

• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
• Conduct regular inspections to ensure compliance with quality and brand standard requirements
• Implement improvement initiatives to enhance overall guest experience and hotel reputation

6. Owner Relations

• Build strong rapport with hotel owners through proactive and on-going communication
• Serve as a primary liaison between hotel owners and corporate entities

Role Requirements:

• Proven experience as a General Manager or Director of Operations in an International Chain, ideally with SEA market experience
• Strong Operations and Commercial background
• Outstanding communication skills with proven ability to engage and manage key stakeholders
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
• Dynamic with a forward thinking mindset, a passion for innovation and driving continuous improvement in guest experience and operational excellence