Job Description

General Manager | Crowne Plaza Auckland

An opportunity to lead a well-established international hotel in one of New Zealand’s most dynamic and competitive markets.

Located in the heart of Auckland, Crowne Plaza Auckland sits within a prime CBD location with strong corporate, conference, government, and leisure demand. With 352 guest rooms, the recently reimagined public spaces and One Twenty 8 On Albert our new dining destination, executive lounge and the 10 function spaces for up to 400 guests this is truly a special Crowne Plaza. The hotel offers an exciting opportunity for an experienced leader to continue to drive performance, strengthen market positioning, and support its continued evolution as we enter the next phase of the renovation.

With an established presence in the Auckland market, this role offers the chance to lead a recognised hotel within IHG Hotels & Resorts while contributing to its continued success and future direction. The position also provides long-term career opportunities across Australasia and the wider IHG network.

The role
• Lead overall hotel operations and commercial performance across all business segments
• Drive market positioning, RGI performance, profitability, and guest satisfaction
• Partner closely with ownership to deliver strong operational and financial outcomes
• Lead a high-performing team focused on accountability, engagement, and guest experience
• Navigate a competitive market environment with strategic focus and agility
• Support the hotel’s future repositioning and redevelopment opportunities
• Foster employee engagement, development, and retention
• Build strong relationships across the local market and broader community

What we need from you
• Proven General Manager experience within comparable hotel environments
• Strong commercial acumen with a track record of delivering results
• Experience operating in competitive city or CBD markets
• Strategic mindset with strong operational leadership capability
• Confident stakeholder and owner management skills
• Proven ability to lead, engage, and develop high-performing teams
• Strong understanding of guest experience and culture-driven leadership
• Previous experience within Australasia or similar markets is advantageous
• Previous experience with Hotel renovations is highly regarded

What we offer
The opportunity to lead an establish hotel within IHG Hotels & Resorts in one of New Zealand’s most vibrant cities. This role offers competitive remuneration, strong visibility within the business, and long-term career opportunities across Australasia and the wider IHG network.

If you’re motivated by commercial leadership, people development, and the opportunity to shape the next chapter of a hotel in a highly competitive market, we’d be keen to connect.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?