Job Description

General Manager | Colton House Hotel

Let’s start off with the most important part-what’s in it for you:

The Perks
*Eligibility of perks is dependent upon job status
• Salary Range: $120,000 to $135,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact
• Provides strategic leadership and hands-on operational oversight for all departments, ensuring exceptional guest experiences and strong financial performance and alignment with company mission, goals, and performance standards
• Drives revenue growth with a strong sales and entrepreneurial mindset, actively leading group sales efforts, partnerships, and local market engagement to increase top-line results, including outreach, negotiations, planning, and execution of service delivery to ensure client satisfaction and repeat business
• Directs the development and achievement of the property’s financial goals, including budgeting, forecasting, revenue generation, and cost management
• Acts as the primary representative of the property within the community and industry, building strong relationships that support visibility, reputation, and business growth by fostering relationships with local organizations, officials, and business partners
• Collaborates with ownership and senior leadership on strategic initiatives, performance reporting, and long-term planning. Balances ownership expectations with operational excellence and maintaining operational integrity and focus
• Navigates complex interpersonal dynamics with professionalism, maintaining a firm but approachable leadership style that earns trust and drives results
• Oversees daily hotel operations, ensuring consistent, high-quality service delivery across front office, housekeeping, food & beverage, and facilities
• Develops and executes budgets, forecasts, and revenue strategies; closely manages P&L performance, expenses, and profitability targets
• Builds, leads, mentors, and evaluates a high-performing leadership team, fostering accountability, engagement, and a high-performing, guest-focused culture
• Leads recruitment, training, and development of team members, supporting succession planning and career growth
• Conducts performance reviews of direct reports and delivers feedback, supporting their professional growth and building the bench
• Holds leaders accountable through clear performance expectations, regular feedback, and consistent documentation and performance management practices
• Monitors guest feedback and operational metrics to identify improvement opportunities and implement meaningful enhancements with department leaders
• Ensures adherence to company policies, procedures, and regulatory requirements across all operational areas.
• Oversees property maintenance, capital projects, and asset protection to preserve and enhance the hotel’s value
• Demonstrates a leadership style that is confident, experienced, and personable—firm in expectations while remaining flexible, approachable, and solutions-oriented. Leads by example, promoting the company’s values of inclusion, respect, creativity, enthusiasm, honesty, and accountability.
• Performs additional duties and special projects as needed to support business objectives

What You Bring
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of five (5) years of progressive experience as a General Manager or senior leader in a hotel or resort of similar size, service level, and complexity.
• Proven success in driving revenue growth, with strong sales or Director of Sales experience highly preferred.
• Strong ability to manage owner relationships, particularly in environments with high ownership involvement
• Strong financial acumen with proven success in budgeting, forecasting, and P&L management.
• In-depth knowledge of hotel operations, including front office, food & beverage, housekeeping, and facilities management.
• Excellent leadership, communication, and interpersonal skills with the ability to build trust and motivate teams.
• Demonstrated ability to analyze data, develop strategic plans, and drive results.
• Skilled in decision-making, problem-solving, organization, and prioritization.
• Working knowledge of applicable laws, codes, and regulations.
• Proficiency in Microsoft Office Suite, property management systems, and revenue management tools.
• Flexibility to work extended hours, including nights, weekends, and holidays, as required by business needs.
• Must have the ability to communicate effectively (verbally and written) in English

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you'll work:
Nestled in the heart of Austin on Congress Ave, Colton House Hotel offers 79 custom suites designed for couples, families, business travelers, and solo adventurers. Each suite boasts hand-picked furnishings and locally sourced artwork, creating a unique and inviting atmosphere.
Our spacious suites cater to various needs, from studios to three-bedroom options, accommodating friends, families, wedding parties, and extended stays. Enjoy the vibrant culinary experience at "Simona's" coffee to cocktails restaurant, relax by the outdoor pool, or rejuvenate in our yoga studio.
Designed by one of the property owners, Simona, Colton House reflects her bold and playful design aesthetic, ensuring a memorable stay for every guest.