The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).
Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.
Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
Reviews key P&L lines to increase profitability for the restaurant
Drives sales through proactive guest service, people development & operations management
Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
Manages the guest experience through operations and timely response to Guest issues
Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives
Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team
On-boards new team members by training and guiding them through the certification process
Inspires the restaurant team by effectively managing individual and team recognition programs
Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance
Manages restaurant labor using optimal Manager staffing and Team Member scheduling
Enforces compliance with government regulations, employment laws, and BKC policies
Ensures that restaurant upholds operational and brand standards
Miller Management, LLC is a family owned business operating 21 Burger King Restaurants across the Cincinnati, Columbus and Dayton markets in Ohio. The owner began his career during high school working as a team member and after graduation, was promoted to Management. With a diligent work ethic, he was recognized as a leader in the organization and was granted the opportunity to become a Franchise Owner. Because of this journey, the company is dedicated to ensuring that successful employees have a high degree of potential for advancement.
Miller Management, LLC, founded on the doctrines of hard work, community involvement and superior service is looking to partner with individuals, vendors, and organizations who are interested in helping achieve the Company Vision and Mission and Core Values.
VISION: Be the top performing restaurants, developing talent in people while serving the needs of our Communities.
MISSION: Serve hot, fresh food, fast, in a clean, safe and welcoming environment!
CORE VALES:
Own the Moment
Grow Our Futures Together
Build Trusting Relationships
Serve Excellence
Celebrate Success
