Job Description

Job Location Conway, SC 29527 Position Type Full Time

Biggby Coffee General Manager

Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.

The General Manager will lead all aspects of our coffee restaurant’s operations. This salaried leadership position is responsible for driving financial performance, leading team development, ensuring exceptional guest service, and maintaining operational excellence. The General Manager will work closely with company leadership to uphold brand standards and cultivate a positive, team-oriented work environment. A detailed
will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

BENEFITS OVERVIEW

• Family first atmosphere
• Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Remote work in select roles
• Monthly teambuilding exercises
• Everyday Pay if needed
• Flexible Schedules to attend family events
• Professional Training
• Advancement opportunities
• Leadership Training

ESSENTIAL JOB FUNCTIONS

• Oversee daily operations, including front-of-house and back-of-house management.
• Hire, train, and develop team members and shift leaders; foster a positive and productive team culture.
• Ensure exceptional customer service and address guest concerns promptly and professionally.
• Monitor and manage labor costs, food costs, and other operational expenses to achieve financial targets.
• Create staff schedules to ensure appropriate coverage and labor efficiency.
• Enforce food safety, sanitation, and workplace safety procedures in compliance with local health regulations.
• Conduct regular inventory counts, place orders, and manage vendor relationships.
• Analyze sales reports and implement strategies to increase revenue and profitability.
• Open and close the store, ensuring all procedures are followed.
• Serve as the primary point of contact for all store-related matters and communicate regularly with regional or corporate leadership.

Qualifications

QUALIFICATIONS & EDUCATION

• 3–5 years of management experience in a fast-casual restaurant, coffee shop, or hospitality setting.
• Proven track record in leadership, team development, and achieving business goals.
• Strong knowledge of restaurant operations, food safety, and customer service standards.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in POS systems and basic business software (e.g., Excel, scheduling tools).
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.

Physical Demands:

The General Manager position requires the ability to stand and walk for extended periods, often up to eight or more hours per shift. The role involves frequent use of hands and arms to operate coffee machines, computers, and other equipment, as well as occasional bending, reaching, and lifting of items up to 30 pounds. Effective verbal communication and visual acuity are necessary to manage the team and ensure high service and safety standards. Reasonable accommodations will be made for qualified individuals with disabilities to perform the essential functions of the position in accordance with the Americans with Disabilities Act (ADA).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.