Craft & Crew Hospitality is now hiring for a Full-time General Manager. We are looking for a dynamic candidate who will align with our core values and promote a positive culture and environment for our guests and crew.

We offer Salary + Bonus, Paid Time Off (PTO), Health Insurance packages, Cell Reimbursement, and advancement opportunities.

This position is responsible for ensuring profitable restaurant operations while overseeing the front-of-house staff in their department. Primary functions of this role are hiring, interviewing, training, scheduling, coaching, and developing of hourly staff. Additional responsibilities may include: addressing guest issues, motivating staff, promotions/events, ordering, and other administrative tasks.

The right candidate will have 5+ years in Restaurants(Hospitality), Open/Flexible availability, Leadership or management experience, Excellent communication skills, Computer skills, Experience with training/interviewing, and a Positive Attitude.

Please watch the career pathway video https://vimeo.com/378376808/17114ec0bf

Please watch our core value videohttps://youtu.be/IIkN0hQ87u4

Manager Job Description

General Manager Job Description

The General Manager is responsible for the daily profitable operations of the restaurant. This includes ensuring guest satisfaction, management of a staff of employees in the FOH and BOH, recruiting/hiring/training of a staff of employees. Overseeing the ordering of food, liquor, and supplies to maximize profitability. The GM reports directly to David Benowitz.

Primary Responsibilities Include:

General

• Manage and oversee all areas of the restaurant including: Service Floor, Host Stand, Expo Line, Bar, and Kitchen. Work with your team to come up with solutions for issues and/or concerns. Make final decisions on matters of importance.

Financial

• Adhere to all company standards and service levels to increase sales and work to minimize costs, including: Food Cost, Liquor (Beverage) Cost, Labor, Supplies, Repairs, etc.
• Responsible for ensuring that all financial reporting is completed as necessary without error and timely, according to company procedures.
• All time card editing has been done accurately and payroll reports are given to Payroll/Accounting without errors no later than Noon on biweekly Mondays.

Guest Service

• Ensure Craft & Crew Hospitality Core Values are understood and used by all team members
• Guarantee positive guest experience in all areas
• Respond to guest complaints as they occur. Take appropriate actions to ensure repeat guests. Train and develop a team of assistant managers and supervisors to handle guest issues appropriately and according to company policy and procedures.

Personnel

• Provide direction to employees regarding the operational and procedural issues. Use a coaching mentality to help managers and employees learn and develop new skills.
• Interview hourly employees. Direct hiring, supervision, development, and when necessary discipline and termination of employees.
• Oversee training of new hire employees from day one through 30-day performance evaluations.
• Provide ongoing feedback to all staff. Maintain open lines of communication with every member of your team.
• Establish clear expectations and perform Performance evaluations every 90 days with all team members.
• Using Hotschedules, forecast sales and labor weekly. Prepare schedules so that all shifts are staffed at appropriate levels according to company policy and procedures. Schedules will be posted 7-10 days in advance.

Operations

• Manage shifts which include: daily decision making, scheduling, planning, and upholding standards for quality food, beverage, service, and cleanliness.
• Estimate food and beverage costs. Supervise portion control in kitchen and bar in preparation and minimization of waste.
• Ensure a safe and healthy work environment free from hazards. Complete any accident investigation forms and procedures according to company policy and procedures.
• Come up with creative solutions for small issues to keep business as usual. Examples: product substitution, modification of the existing product, staffing, etc.
• Maintain a professional and positive restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

Food Safety

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen, dining, and bar areas. Ensure compliance with operational standards, company policy, federal/state/local laws, and ordinances.
• Responsible for high standards of food safety.
• Must be ServSafe manager certified.

Qualifications

• A College degree is preferred. A combination of 10+ years in Industry with 2+ years in management is an alternative.
• Proficiency with computers (MS Office)
• Must be eligible to work in the United States
• Must agree to background and credit check

Compensation & Benefits

• Salary
• Group Health Insurance Plan w/ Dental & Life options
• 2 Weeks PTO Annually (Starting)
• Cell Phone Contribution Monthly
• Health Club Membership

Personal Requirements

• Positive attitude, Leadership ability, Outgoing, Self-Disciplined and Motivated.
• Welcoming, pleasant and friendly demeanor. Must have a neat and clean appearance and look professional at all times.
• Ability to motivate staff and work as a functional member of the team.
• Excellent communication skills to manage individuals and work with a diverse staff of people.
• Ability to coordinate and multi-task several tasks effectively while always maintaining restaurant standards and company procedures.
• Must be able to work effectively under pressure to solve problems and coordinate a wide range of activities.
• Ability to determine the employability of applicants comparing experience and qualifications for positions.

Accountabilities

• Keep the Leadership team fully informed of all issues (i.e. problems, unusual matters of significance, and positive events) and take prompt corrective action where necessary or suggesting alternatives.
• Completes responsibilities and performance objectives timely and accurately.
• Maintains favorable working relationships with all company employees to foster and promote cooperation, collaboration, and a harmonious working climate that is conducive to high employee morale, productivity, and effectiveness.
• Fully adopt and execute Craft & Crew Core Values.
• Performs additional responsibilities and duties as requested.

Supervision of others

• 50+ total with up to 25 per shift.

Working hours and Schedule

• Scheduled 45 hours on-site each week