A General Manager/Operator is responsible for running day to day operations for the entire restaurant. Responsible for the entire P&L. Responsible for staffing and recruitment. On the shift, General Manager/Operators will be expected to work all positions in the store, supporting both the front and back of house. High proficiency in all positions is expected.
DUTIES AND RESPONSIBILITIES
Service
? Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between.
? Memorize the food and beverage menu at your location
? Can handle guest complaints in an efficient and effective manner
? Memorize steps of service for all FOH positions
? Standard bearer
? Able to work line positions to support team during the rush
Sanitation
? Maintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materials
? Ability to complete internal health audits
? Maintain high cleanliness and quality standards in the entire restaurant
? Check food and equipment temperature to ensure food safety compliance
Leadership
? Can cover any position in the restaurant
? Provides direct, in the moment feedback to their team
? Ownership mentality
Admin
? Cash handling
? Data entry
? Able to properly receive and verify orders
? Follow checklists for opening and closing
? Responsible for all operating costs on the P&L
ATTITUDE
? Friendly
? Possess a sense of urgency
? Thoughtful
? Natural ability to connect with others quickly
? Intuitive
? Responsible
? Curious
? Sense of ownership
? Minimum
? Able to speak English
? Comfortable working with and leading a team
? Basic math knowledge
? Able to take constructive criticism
? Able to handle conflict with potential guest issues
? Ability to read and follow instructions
? Excellent verbal communication skills
? Comfortable with technology
? Able to multitask and prioritize on the fly
? Conflict resolution, both with guests and team members
? Preferred
? Can speak both English and Spanish
? Prior experience with Toast, R365 and/or Zenput
? Food Manager certification
? Any local certifications that are required in the store's jurisdiction
? Prior experience in a high volume, fast casual setting
? Able to lift 25+ pounds
? Able to stand on their feet for 8 hours uninterrupted
? Able to be stationary for multiple hours at a time completing repetitive tasks
? Able to move quickly throughout the restaurant
? Able to access and navigate all areas of the restaurant
? Able to work in excessive heat and cold associated with the kitchen environment
Founded in Falls Church, Va. in 2013 by Chef Victor Albisu, Taco Bamba is a wildly popular chain of taquerias that has developed a cult following for its counter-culture brand. The brand is known for offering a unique menu at each location tailored to its neighborhood. The company is run by a team of talented and committed chefs who create memorable experiences by delivering on the unexpected through generosity, flavor, and creativity.
In 2019, the Restaurant Association of Metropolitan Washington (RAMW) awarded Taco Bamba Favorite Fast Bites, and in 2020 RAMW named a Taco Bamba team member Employee of the Year. QSR Magazine included Taco Bamba on the 40/40 List for 2020: America’s Hottest Startup Fast Casuals.
