Job Description

The General Manager provides leadership and direction for all branch business operations, both on a daily and long-range basis. The General Manager is responsible for ensuring efficient service delivery, exceptional customer satisfaction, and financial profitability. This role requires strong leadership skills, industry knowledge, and a commitment to operational excellence. The General Manager will develop and implement strategies to enhance service offerings, optimize workflow, and maintain high standards of safety and quality.

Core Functions

• Oversee all aspects of service operations, including scheduling, resource allocation, and workflow management.
• Ensure compliance with industry standards, safety regulations, and company policies.
• Develop and manage the annual budget, ensuring financial targets are met or exceeded.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed to achieve financial goals.
• Foster strong relationships with customers, addressing concerns and ensuring satisfaction with services provided.
• Implement strategies to attract new clients and retain existing ones, enhancing the overall customer experience.
• Lead, mentor, and develop a high-performing service team, including service managers and technicians.
• Conduct regular performance reviews and provide training and development opportunities for staff.
• Collaborate with senior management to develop and execute business strategies that align with company goals.
• Identify market trends and opportunities for growth within the truck and trailer service sector.
• Establish and maintain quality assurance processes to ensure high standards of service delivery.
• Conduct regular inspections and audits of work completed to uphold safety and quality standards.
• Manage relationships with suppliers and vendors to ensure timely delivery of parts and materials.
• Oversee inventory management processes to minimize costs and ensure adequate stock levels.

Competencies and Qualifications

• Bachelor’s degree in Business Administration, Automotive Technology, or a related field (preferred).
• 5+ years of experience in a managerial role within the truck and trailer service industry or a related field.
• Strong understanding of service operations, financial management, and customer relationship management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using management software and tools.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Physical Requirements

• Must be able to lift/carry 50 lbs infrequently.
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of walking and standing.