Job Description

252 rooms | 10,119 sq. ft. meeting/event space.

Amenities include: on-site restaurant (Luke), 24-hour fitness center, business center, valet parking, pet-friendly accommodations.

Set in New Orleans’ Garden District, Hilton St. Charles blends historic character with modern hospitality. With strong event capabilities and dynamic food and beverage offerings, it provides an engaging environment for hospitality professionals serving both business and leisure travelers.

The Hotel General Manager is responsible for overseeing all hotel operations to ensure exceptional guest experiences, operational efficiency, and financial performance. This role leads all department heads, drives revenue strategies, maintains brand standards, and fosters a positive culture that supports employee engagement and service excellence. The ideal candidate is a proactive leader with strong business acumen and a passion for hospitality.

JOB DESCRIPTION

Job Title: General Manager

Department: Front Office

Supervision Exercised: Front Office Manager, Housekeeping Manager, Chief Engineer, Director of Sales, Housekeeping Manager

Supervision Received: SVP Operations

MINIMUM REQUIREMENTS

Education

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Equivalent experience in hotel management will be considered.

Experience

• Minimum of 3–5 years of hotel management experience, preferably as a General Manager or Assistant General Manager.
• Proven track record of successfully managing hotel operations and leading teams.
• Experience with financial reporting, budgeting, P&L management, and revenue strategies.
• Brand hotel experience (Hilton, Marriott, IHG, etc.) preferred.

Skills and Knowledge

• Strong leadership, decision-making, and team-building abilities.
• Excellent communication and interpersonal skills.
• Knowledge of hotel operations, revenue management, budgeting, and forecasting.
• Ability to analyze financial reports and implement strategic action plans.
• Proficiency with hotel PMS, RMS, and Microsoft Office Suite.
• Strong problem-solving skills and the ability to remain composed under pressure.
• Ability to handle complex guest or employee issues with professionalism.
• Strong organizational and time-management skills with the ability to multitask.

Job Duties

• Oversee all hotel operations, including Front Office, Housekeeping, Sales, Engineering, and F&B (if applicable).
• Lead, mentor, and develop department heads and their teams.
• Ensure exceptional guest satisfaction through consistent service standards.
• Drive revenue and occupancy strategies in partnership with sales and revenue management.
• Manage hotel financial performance, including budgeting, forecasting, and expense control.
• Ensure compliance with brand standards, safety regulations, and internal policies.
• Review operational and financial reports to identify trends and improvement opportunities.
• Maintain strong relationships with ownership, brand representatives, vendors, and community partners.
• Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.
• Respond professionally to guest issues and resolve escalated concerns.
• Ensure property cleanliness, maintenance, and safety standards are met at all times.
• Lead emergency response procedures and promote a culture of safety.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.