Job Description

About Renjoy

Renjoy is a vacation rental management company based in Colorado Springs. We exist to deliver exceptional experiences through Unreasonable Hospitality so that people can spend more time doing the things they love. We manage 200+ homes across Colorado and we're building something that outlasts the market cycles — a company where owners never want to leave and guests feel like our only guest.

We are part of the Stayd collective.

About the Role

The General Manager owns Renjoy's full P&L. You are accountable for the results that determine what this company is worth: profitability, guest experience, cleaning quality, growth in homes under management, and owner retention.

This isn't a role for someone who manages by committee or needs consensus to move. You'll inherit a team that's executing, a portfolio that's growing, and a standard — Unreasonable Hospitality — that isn't negotiable. Your job is to grow margins without trading away the guest experience or the owners who trust us with their homes.

If you've owned a P&L before, you know the difference between a business that performs and one that just looks like it does. We want someone who knows the difference and won't pretend otherwise when it's the hard truth.

What You'll Own

Profitability

• Own the P&L and drive EBITDA against annual targets
• Improve margins in a way that protects guest experience and owner retention — not at their expense
• Identify and close operational gaps before they become financial ones

Guest Experience & Cleaning

• Own the guest review score — it drives repeat bookings, listing visibility, and owner confidence
• Hold housekeeping to a high, consistent standard — cleaning is the largest revenue line in the business and the most consistent driver of guest complaints
• Treat a bad cleaning score the same way you treat a bad margin: as a problem that needs a root cause, not a Band-Aid

Growth & Owner Retention

• Own sales of new homes into the program
• Make every new unit onboarding smooth — a rocky start is a retention risk from day one
• Keep homes in the program by preventing losses caused by owner dissatisfaction with cleaning, maintenance, or guest experience
• Say the hard thing to an owner before they say it to you

Team & Culture

• Lead a team that lives the Renjoy Way — See Something Do Something, Do What You Say, Own the Miss, Make It Better, Say the Hard Thing
• Build the kind of culture where frontline people feel invested in, respected, and set up to grow
• Hold the standard without ego — and develop the leaders around you to do the same

What We're Tracking

• EBITDA against annual target
• Guest review score — quarterly and annual
• Cleaning score — quarterly and annual
• New homes added — quarterly and annual
• Preventable churn — quarterly

Who You Are

We hire for values first. Here's what that looks like in this role:

• Say the Hard Thing — You don't soften the numbers or delay the conversation. Owners, leadership, and your team get the honest version.
• Own the Miss — When something breaks down under your watch, you say so and fix it. No redirecting, no blame-shifting.
• See Something, Do Something — You don't wait for a quarterly review to act on what you're seeing in real time. You move.
• Do What You Say — Your team and your owners can count on you to follow through. Every time.
• Make It Better — You don't accept "good enough" as a destination. You build systems that get better as the company grows.

You also bring:

• A track record of owning a P&L and managing to EBITDA in a service-based or hospitality business
• Experience running guest service and housekeeping operations to measurable standards
• Experience selling to and retaining property owners — or the equivalent in a client-facing, retention-driven role
• The ability to lead a team that works in the field, not just in a conference room
• Comfort operating in a fast-moving, technology-forward environment

What We Offer

• $115,000 base salary
• Performance bonuses paid quarterly and annually, tied to profitability, guest experience, cleaning quality, inventory acquisition, and preventable churn. Penalties on quality metrics reduce the bonus pool only — never base salary.
• Eligibility for Renjoy's phantom equity plan, under a separate award agreement
• A real seat at the table in a company that's building something worth being part of

Why Renjoy

We're not a typical property management company. We're a hospitality company that manages vacation rentals — and there's a real difference. We automate the back office so we can invest in the people who touch the product. We hold ourselves to a standard our guests feel even when they can't explain it.

If you want to run something that matters, work with a team that's genuinely trying to be the best at what they do, and be rewarded when the company wins — this is it.

Salary: 115K USD a year