Job Description

Let your passion for people be the driver of your success at Sodexo.

RELOCATION ASSISTANCE AVAILABLE!

Sodexo Campus Segment is seeking an experienced and dynamic General Manager 5 to lead the dining operations at Alfred University located in Alfred, New York. As the senior-most leader on-site, you will provide strategic direction, drive innovation, and foster strong partnerships with the university community while ensuring excellence in food quality, service, and safety.

In this role, you will oversee all aspects of campus dining, including resident dining, retail outlets, and catering operations. You will serve as the primary liaison with university leadership, aligning dining services with campus goals, Sodexo standards, and contractual commitments. The General Manager 5 will lead a diverse team, champion operational excellence, and create a positive, student-centered dining experience that supports engagement, satisfaction, and growth across the program.

What You'll Do

• Provide strategic direction and full operational oversight for a comprehensive dining program that includes resident dining, retail outlets, and catering services.
• Lead, mentor, and develop a diverse team, fostering a culture of hospitality, accountability, and engagement.
• Partner closely with Alfred University stakeholders to strengthen relationships, support campus initiatives, and enhance the overall student experience.
• Ensure excellence in food quality, safety, sanitation, and regulatory compliance across all operations.
• Drive financial performance through forecasting, budgeting, labor optimization, purchasing, and cost controls.
• Implement innovative dining solutions and marketing strategies to increase participation and satisfaction.
• Oversee catering execution for high-profile campus events, banquets, and special functions.
• Maintain alignment with Sodexo’s mission, values, and contractual commitments while championing sustainability and responsible operations.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Proven leadership experience in large-scale food service operations—preferably higher education or similarly complex environments.
• Strong financial acumen with demonstrated success managing multi-unit operations, budgets, and P&L performance.
• Exceptional communication, client partnership, and relationship-building skills.
• A hands-on leadership style with the ability to inspire teams and drive results in a fast-paced environment.
• Expertise in food safety, quality assurance, and operational compliance.
• A passion for innovation, service excellence, and enhancing the campus dining experience.
• Ability to lead through change, problem-solve effectively, and maintain a high level of professionalism.
• Commitment to Sodexo’s values of diversity, integrity, and service.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years