Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, <Insert Franchise's Name: XYZ Management Company>. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

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  Proven management experience within the hospitality industry.
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  Knowledge of hotel management principles including revenue management, guest services, and human resources.
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  Strong leadership skills and the ability to motivate teams and foster a positive work environment.
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  Experience managing front desk operations.
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  Demonstrated excellence in customer service with a focus on guest relations and satisfaction.

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  Leads the management of staff in such a way to increase hotel profitability and customer satisfaction.
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  Oversees the interviewing, hiring, training, work direction, and performance management of all employees. Also tasked with creating a motivating work environment to allow for the development of employees.
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  Contributes to the successful development of the Assistant General Manager and/or Front Desk Manager and other direct reports.
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  Creates and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
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  Manages the flow of labor between departments to support effective management of the Labor Budget and achievement of profitability goals.
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  Creates/reviews all departmental schedules for accuracy and staffing demands.
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  Ensure service programs/brand standards are in place and executed.
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  Prepares for QA audits (i.e., daily and pre-visit activities).
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  Reviews and follow-up on property GSS scores and comments.
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  Ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.

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  Reviews and maintains accurate records of hotel funds and information including, but not limited to, accounts receivable and payable, credit card reconciliations, and registration information.
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  Interacts with in-house guests to prospect for new sources of business.

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  Offer guests assistance whenever possible.
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  Responsible for resolving escalated customer relations issues.
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  Answers inquiries pertaining to hotel policies and services.
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  Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodation.
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  Responsible for positively representing and promoting the property.
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  Ensures systems and procedures are in place and followed for guest safety and security.

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  Excellent organizational and prioritization skills.
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  Ability to work independently.
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  Superior customer service skills.
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  Able to work a flexible schedule/cover shifts

Benefits: Health Insurance (with employer contribution) Vision Insurance Dental Insurance Paid Time Off Employee Discounts

This company is an equal opportunity employer.

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