Scratch Restaurants Group is actively recruiting for an outgoing and experienced fine dining
General Manager who is interested in taking on a new challenge. This dynamic role requires a
leader with strong hospitality acumen, proven leadership experience in multi-revenue luxury
hospitality, and the ability to cultivate a positive team culture. This is a unique opportunity to
take the reins of a multifaceted hospitality operation with serious potential for impact. The
ideal candidates this role is ideal for a hands-on leader who thrives in a detail-oriented
environment and is passionate about delivering refined yet approachable service.
Responsibilities include but are not limited to:
• Lead all day-to-day operations of the venues
• Set and maintain elevated standards of service, professionalism to ensure exceptional guest experiences by
exceeding guest expectations and demonstrating a genuine love for the art of hospitality.
• Assisting with guests correspondences and coordinating with Host/Matire D team to managing guest
reservations pre- and post- arrival.
• Take full ownership of site performance and reputation by driving sales and ensuring seamless guest dining
experiences
• Monitor guest satisfaction metrics and resolve issues promptly with professionalism and care
• Collaborate with culinary leadership on menu execution, presentation, and overall guest experience
• Manage staff performance, attendance, and team engagement while fostering a positive, accountable, and
brand-aligned culture.
• Monitor budgeting activities, control costs, and analyze financial reports to meet business goals. Financial
oversight and responsibility to increase sales and minimize costs, including beverage, supplies, utilities and
labor.
• Overseeing, auditing, and submitting finalized payroll and supporting documentation to the HR team in a timely
and accurate manner.
• Control and management of all FOH inventories, work with Operations team for efficient provisioning and
purchasing of supplies; supervise portion control and preparation to minimize waste.
• Work closely with the Corporate Event Coordinator to ensure all private events, off-site events, and community
events are seamlessly executed
• Maintain professional restaurant image, including restaurant cleanliness/functionality, oversee and report any
repair or building maintenance required
• Ensuring a safe, secure, and healthy restaurant by following sanitation standards and procedures; complying
with health and legal regulations and maintaining security systems to reduce the risk of injury and accidents
•
Candidate Qualifications:
• Proven experience in Michelin-rated or equivalent high-level restaurants with a deep understanding of
hospitality, guest engagement, and service standards
• Track record of managing complex, multi-venue operations with discretion and precision.
• Highly organized, financially fluent, and proficient in hospitality systems and technology.
• Experience independently leading, mentoring, and managing large, diverse teams across different departments
• Passion for Hospitality and the ability to provide thoughtful, accurate, and precise service while creating lasting
memories for our guests
• Displays technology capacity (phones, computers, apps, software, printers, wifi routers, music systems, security
systems, etc).
• Strong food, beverage, and service knowledge aligned with elevated Michelin-starred dining standards.
• Have open full time availability to work nights and weekends, including Holidays from 1pm-Close. Overtime may
be required.
• Possess the legal ability to work with alcohol including valid all state/locally required alcohol certifications
What We Offer:
Medical, Dental, Vision, 401K w/matching, FSA accounts, Pet Insurance, Dining discounts and more !
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
