Job Description
Associa is hiring an experienced General Manager to oversee the operations of a luxury mid-rise condominium community in the heart of DC. Located in the Capitol Riverfront area near the Navy Yard, this luxurious condominium-living experience includes amazing views of the Washington Nationals Ballpark and high-end amenities, such as a rooftop desk, TV and e-lounge areas, two-story library, 18-hour concierge services, and a start of art fitness center.
The General Manager is an onsite leadership role responsible for overseeing all administrative, operational, financial, maintenance, and capital improvement projects for the community. The General Manager serves as the primary liaison among homeowners, the Board of Directors, committee members, association management staff, vendors, and contractors, while ensuring the community operates at the highest professional standard.
Work Hours: Monday - Friday, 8:00 AM - 4:00 PM EST.
Daily Responsibilities:
- Implement Board policies and directives within the scope of the management agreement. Partner with the Board on strategic initiatives, policy governance, long term planning, and community improvement projects.
- Conduct regular property inspections to ensure the community is well maintained and that governing documents, rules, regulations, and compliance standards are upheld.
- Issue and oversee violation notices to homeowners and ensure timely resolution and compliance.
- Build and maintain strong professional relationships with homeowners, residents, Board members, vendors, contractors, and staff.
- Research and respond to inquiries in person, by phone, and via email in a timely and professional manner.
- Maintain accurate records and update community databases, reports, correspondence, and governing documentation.
- Prepare, manage, and monitor annual operating budgets and reserve planning.
- Review and interpret financial reports including Balance Sheets, Income Statements, Operating Expenses, Delinquency Reports, Variance Analyses, and Reserve Studies.
- Lead the RFP and vendor selection process, negotiate contracts, oversee vendor performance, and manage capital improvement projects from inception through completion.
- Coordinate and prioritize maintenance requests, preventative maintenance schedules, and contractor activity onsite.
- Prepare comprehensive Board packages and coordinate monthly and annual Board meetings.
- Draft and distribute community communications regarding maintenance projects, policy updates, community events, and operational matters.
- Assist homeowners with architectural review applications and facilitate communication regarding Board decisions and compliance requirements.
- Perform additional operational and administrative duties as assigned.
- Other duties as requested.
Annual Salary: $125,000 - $145,000, commensurate with experience.
Qualifications
- 5+ years of community association management experience, preferably within high rise condominium communities.
- Strong knowledge of condominium operations, governance, Board relations, and homeowner communications.
- CMCA, AMS, or PCAM certification preferred or willingness to obtain and maintain professional designations, company paid.
- Demonstrated experience managing large scale budgets, capital improvement projects, vendors, and building operations.
- Understanding of HOA financials is a plus.
- Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously.
- Exceptional customer service, leadership, communication, and conflict resolution skills.
- Self motivated professional who takes ownership, demonstrates initiative, and proactively develops solutions to improve operations, efficiencies, and resident experience.
- Strong written and verbal communication skills with the ability to communicate effectively with Boards, homeowners, vendors, and executive leadership.
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