Job Description

General Manager – Telford

Location Telford, Shropshire Contract Type: Full-time, Permanent Salary Competitive, dependent on experience Reports to: Head of Operations

About Us

CanDo Laundry Services is an award-winning commercial laundry group serving clients across the UK hospitality, healthcare, and industrial sectors. We combine operational precision with a people-first approach — delivering exceptional service through innovation, teamwork, and strong leadership.

Our Telford facility plays a key role in the Group’s success, and we are now seeking an experienced General Manager to lead the site, drive operational performance, and continue building on its achievements.

The Role

This is a hands-on, high-impact leadership role with full accountability for the Telford site. You will oversee Transport, Operations, and Maintenance, ensuring that production and service delivery run safely, efficiently, and to the highest quality standards.

We’re looking for a disciplined, process-driven leader who thrives in structured, fast-paced environments and can bring a continuous improvement mindset to enhance productivity, efficiency, and team performance.

Key Responsibilities

• Lead, develop, and support the site management team to deliver operational excellence.
• Oversee Transport, Operations, and Maintenance to ensure departmental KPIs are achieved.
• Drive a culture of accountability, safety, and high performance across the site.
• Apply structured planning and continuous improvement methodologies to optimise workflows and resource use.
• Manage site budgets, cost of sales, and overall financial performance.
• Ensure full compliance with health & safety standards, legal requirements, and company policies.
• Review and refine processes, reporting, and communication systems to support consistent delivery and scalable growth.
• Collaborate with the senior leadership team on business planning and operational strategy.

About You

• Proven experience in a senior operational leadership role (General Manager, Operations Manager, or Site Manager level).
• Strong background in structured, process-focused environments with multi-department oversight.
• Demonstrated success in leading teams and managing complex, high-volume operations.
• Financially astute with the ability to interpret and act on P&L and cost reports.
• Skilled in driving efficiency, improving systems, and embedding best practice.
• Excellent communicator with strong leadership, planning, and analytical skills.
• Resilient, pragmatic, and results-driven with a commitment to continuous improvement.

Why Join CanDo?

• Lead with Impact: Take full ownership of a key operational site within a growing, dynamic group.
• Drive Excellence: Use your operational expertise to enhance performance, service, and efficiency.
• Grow with Us: Join a supportive leadership team with real opportunities for professional development.

Benefits

• Competitive salary with bonus scheme
• Company pension
• Health & wellbeing programme
• Additional leave entitlement
• Free on-site parking
• Monday–Friday schedule

If you’re a results-driven operational leader who enjoys building high-performing teams and delivering excellence through process, structure, and collaboration — we’d love to hear from you.

Apply now and be part of our continued success in Telford!