Job Description

General Manager

Lancaster, PA

Do you thrive on building high-performing teams, improving operational systems, and creating meaningful impact in a purpose-driven senior care organization?

Why You'll Love Working With Us

• Purpose-Driven Leadership: Lead a mission-focused senior care organization that helps families flourish through compassionate service and support.
• Operational Impact: Build structure, improve systems, and drive meaningful operational growth across a growing service-based business.
• Growth Opportunity: Play a key leadership role with the ability to influence performance, strategy, and long-term success.
• People-Focused Culture: Join a faith-based, family-oriented team that values care, collaboration, and personal accountability.
• Leadership Development: Coach and develop team leaders while creating clarity, consistency, and high performance across the organization.

About Us

We provide personalized in-home senior care and home care services that help aging adults live safely and comfortably at home throughout Lancaster County, PA. As a faith and family-oriented organization, we are committed to creating a culture of care, accountability, and meaningful service.

What You'll Do as a General Manager:

• Lead overall business operations, financial performance, and team accountability for a growing senior care organization that provides services 24/7/365 days a year.
• Drive revenue growth, recruiting performance, client retention, and protect gross margin through KPI-focused leadership.
• Build & improve operational systems, workflows, and reporting processes to support scalable growth.
• Coach & develop department leaders while fostering a culture of ownership, collaboration, and accountability.
• Oversee staffing strategies, scheduling alignment, resource planning, and occasional travel to client locations to maintain service quality and operational efficiency.
• Analyze business performance metrics and implement corrective action plans to improve results.
• Execute strategic initiatives and continuous improvement efforts across sales, recruiting, and care operations.
• Ensure consistent client experience, operational compliance, and high-quality service delivery.
• Communicate & collaborate with the owner and leadership team.

Our Ideal General Manager:

• Qualified Operations Leader: Brings 3+ years of successful leadership or general management experience in a fast-paced service environment with strengths in business operations, team leadership, KPI management, recruiting, growth, and operational oversight. Associate's degree required; bachelor's degree preferred.
• Operational Leader: Builds scalable systems, improves workflows, and creates structure that supports long-term operational success.
• People-focused Coach: Develops leaders, builds accountability, and creates success through coaching, delegation, and team development.
• Calm Problem Solver: Maintains composure under pressure while effectively balancing priorities in a fast-paced environment.
• Tech-savvy Professional: Comfortable using Microsoft Office Suite and business software platforms such as Salesforce, ApplicantStack (ATS), and iSolved payroll systems. Quick to learn new technology and willing to learn new systems and processes that improve operational efficiency and support business growth.
• Physical Capability: Able to lift up to 25 lbs. and travel locally to client locations as needed.
• Values-driven Professional: Leads with humility, care, collaboration, and a commitment to meaningful service, strong team culture, and healthy growth.

What We Offer Our General Manager:

• $75,000-$85,000 base salary
• Bonus Plan
• Health Insurance
• Paid Time Off
• Paid Holidays
• Employee Referral Program
• Full-time Schedule – 45-50 hours per week
• Opportunity to lead operational growth and long-term process improvements
• Mission-driven organization focused on helping families flourish forever with a strong culture of care, self-care, and family-oriented team support

To Apply

General Managers, Operations Managers, Business Operations Leaders, and Healthcare Operations professionals seeking a purpose-driven home care leadership opportunity in Lancaster, PA, are encouraged to explore this growing organization.

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Requirements

• 3+ years of leadership or general management experience in a fast-paced service environment
• Experience with business operations, team leadership, KPI management, recruiting, growth, and operational oversight
• Associate's degree required; bachelor's degree preferred
• Leadership experience
• Salesforce, ApplicantStack (ATS), and iSolved payroll systems experience