Job Description

General Manager – Restaurant Operations

At Steel City Pizza Company, great General Managers don’t lead with authority first — they lead with ownership.

If you naturally take responsibility for the entire operation, care deeply about hospitality, and feel personally invested in the success of the team, you’re probably who we’re looking for.

We can teach systems, reporting structures, and processes. We can’t teach leadership, accountability, or presence.

This role is for someone who understands that being a General Manager means setting the standard for the entire restaurant — from the guest experience to the culture of the team to the consistency of the food coming out of the kitchen.

Who You Already Are

You notice everything.

You notice when the energy in the dining room changes. When a guest experience is slipping. When the kitchen is getting behind. When a team member needs coaching, encouragement, or accountability.

You understand that leadership means creating consistency — not through pressure, but through standards, communication, and example.

You value teamwork because you know great restaurants only work when Front of House and Heart of House operate as one team.

You bring steady enthusiasm. Calm under pressure. Focus when it gets busy. Accountability when things go wrong.

You believe in excellence because details matter. Cleanliness matters. Food quality matters. Hospitality matters.

And you’re always leveling up — improving yourself while helping others grow alongside you.

You don’t wait to be told to lead. You already do it.

What You’ll Do

You’ll oversee all daily restaurant operations, leading both Front of House and Heart of House teams with consistency and accountability.

You’ll build, coach, and develop leaders while creating a culture rooted in hospitality, teamwork, and pride in the work.

You’ll manage staffing, scheduling, labor, food cost, cleanliness, training, and operational execution while protecting the guest experience at all times.

You’ll drive sales and profitability while maintaining Steel City Pizza Company standards for service, food quality, safety, and culture.

You’ll lead shifts, solve problems in real time, and create an environment where both guests and team members want to come back.

What You’ll Get

Competitive salary + quarterly bonus
Health, dental, vision, and life insurance
Paid time off starting at 10 days in year one
Meal credit every shift + monthly allowance
No late nights (we close at 9pm weekdays / 10pm weekends)

Requirements

• Proven experience as a Leader
• Experience in planning and budgeting
• Knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Strong analytical ability
• Excellent communication and people skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• High situational awareness
• Self Motivation
• Background Check and Drug Screening Required