The General Manager will lead a vibrant restaurant on Yas Island, overseeing daily operations and ensuring the highest standards of food, service, and ambiance. This role requires a strategic leader passionate about hospitality, with the ability to drive revenue, inspire a team, and elevate the dining experience.
Reporting to: Owner
Key Responsibilities:
1. Operational Excellence:
o Oversee daily restaurant operations, including dining services, kitchen, bar and support functions.
o Optimize workflow and resource allocation for peak performance
o Leverage technology for operational improvements, such as digital ordering systems, inventory management software, or customer relationship management (CRM) tools.
o Ensure compliance with industry regulations and company policies.
2. Business and Financial Management:
o Develop and monitor budgets, ensuring profitability and cost control.
o Develop sales and profit improvement strategies, including pricing analysis and promotional activities, to ensure financial targets are met or exceeded.
o Regularly assess operational costs (food, labor, supplies) to improve profit margins while maintaining quality and guest satisfaction.
o Manage vendor relationships to maintain premium ingredients and supplies.
3. Marketing and Growth:
o Collaborate with Marketing team and Implement brand-building strategies to enhance restaurants visibility across local and international markets.
o Develop digital and social media strategy like online presence, social media campaigns, website content and digital advertising.
o Focus on Customer Experience innovation such as Launch creative events, promotions, and seasonal offerings to engage guests and enhance brand loyalty.
o Collaborate with marketing teams for targeted campaigns, leveraging Yas Islands tourism and event-driven traffic to drive repeat business.
4. Strategic Planning and Growth:
o Develop and execute long-term growth strategies to position restaurant as a leader on Yas Island and within the Abu Dhabi F&B scene.
o Identify new business opportunities such as catering, private events, or partnerships to e xpand the brands reach.
o Responsible for innovation and product development-development of new menu offerings, seasonal promotions, and exclusive experiences that enhance the guest experience and attract new customers.
o Foster a culture of creativity in the kitchen and service areas to keep the concept fresh and exciting.
5. Team Management:
o Foster a positive work environment that promotes employee motivation, satisfaction, and retention.
o Recruit, train, and lead a diverse team of hospitality professionals.
o Continuously assess skill gaps and implement targeted training programs to ensure professional development and enhance team performance.
o Address and resolve any employee conflicts or concerns promptly, maintaining a harmonious and productive work environment.
6. Guest Experience:
o Enhance the customer journey with personalized and memorable service.
o Respond to customer feedback, creating solutions to exceed expectations.
o Innovate to offer unique dining experiences aligned with Yas Island's dynamic atmosphere.
o Ensure exceptional guest service standards and address feedback promptly.
7. Compliance and Safety:
o Ensure adherence to UAE health, safety, and licensing regulations.
o Conduct regular safety and quality audits to protect staff and guests.
Pre-requisites
Bachelors degree in hospitality management or equivalent experience.
Minimum 8+ years in F&B leadership, including high-profile or destination venues.
Strong financial acumen and operations expertise.
Excellent interpersonal, communication, and problem-solving skills.
Fast-paced environment with frequent decision-making and problem-solving requirements
Character requirements
- Pleasing Personality: Positive, Energetic, Motivated & Optimistic
- Excellent attention to detail, observation and memory
- Shows Compassion and is caring and driven
- A good listener, and able to consider all information
- Flexible and willing to work long hours
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