General Manager
Welcome Break, Ramada Leeds & Days Inn Bradford, Leeds LS15 0AS & Bradford HD6 4JX
Full‑ time role | Rewarding salary package up to £45,000 with annual bonus
As a General Managerat our Welcome Break Days Inn Bradford and Ramada Leedshotel, you’ll take full ownership of both hotel operations, driving guest satisfaction, leading your teams, and making sure every room, corridor and touchpoint feels clean, comfortable and looked after. Across 139 beds and a team of 42 people, you’ll create a consistent guest experience and make sure both hotels run brilliantly, every single day.
You’ll lead the day-to-day running of both hotels, covering reception, housekeeping, F&B and maintenance From check-in and room readiness to repairs, suppliers and stock, you’ll keep both properties running smoothly, even at busy times.
As a General Manager, you’re responsible for guest scores, safety and compliance across both hotels, making sure each one is audit-ready, teams are trained, and standards stay high. You’ll handle issues quickly and lead every shift with clear communication and confidence.
Balancing great hospitality with strong results means keeping costs controlled, rotas smart and standards high across both hotels, while building a culture people feel proud to be part of.
Coaching supervisors and team leaders, building capability across shifts, and using clear routines will help deliver consistent standards in both hotels. Working with wider site teams and support functions will also drive occupancy, control spend and keep guests coming back.
This role could be a great fit if you:
Have experience managing a hotel or leading multiple hospitality teams across more than one operation
Know how to deliver brilliant standards across reception, housekeeping and maintenance
Lead from the front, handle issues calmly, and keep the guest experience on track
Are confident managing budgets, rotas, compliance and performance (occupancy, costs and guest scores)
Enjoy building strong teams and taking full ownership of results
If you’re looking for a role where you can take real ownership, set the standard and make a genuine impact on every guest stay, we’d love to hear from you.
What you’ll get as a Hotel Manager at Welcome Break:
£10 meal allowance every shift, rewarding salary and annual bonus scheme
Flexible working patterns that fit your lifestyle
50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
My Welcome Break discounts – savings at hundreds of retailers
Incentive schemes to reward great performance
Clear career progression from Site Manager roles in Operations or specialised Head Office roles out in the field
Apprenticeship programmes where you can learn and earn at the same time
Holiday allowance that grows with service
Cycle to Work scheme
Free onsite parking
Uniform provided
About Welcome Break
Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
Welcome Break is one of the UK’s leading motorway service area operators, running 53 service areas and 31 hotels across the UK. Welcome Break amenity buildings, fuel forecourts, EV charging and hotels are open 24 hours a day, 365 days a year and attract 85 million customers annually.
We've been around for over 60 years and are in locations across the UK. Our 5,000+ strong team strive to proudly and passionately offer our customers’ world class hospitality and retail brands such as Starbucks, KFC, Burger King, Subway, Waitrose and WHSmith, as well as hotels under the Ramada and Days Inn brands. We are majority owned by Applegreen, a global leading roadside convenience retailer, with operations across the UK, Republic of Ireland and the USA.
Our business is about people, the 85 million people who visit our sites each year and the teams who make the business the success it is. Every one deserves to get a warm welcome and enjoyable break with the very best service, facilities, food and drinks we can provide.
Providing customers with a welcome break is really important to us. Every day here is as challenging as it is enjoyable, as rewarding as it is fun. We believe that the same should be true once our working day is over, so we do everything we can to make sure our teams can get their work/life balance just right!
Everyone has an equal opportunity to succeed at Welcome Break. To make sure that those achievements are recognised, we have many recognition schemes, most of which are peer to peer recognition. What’s more, we work hard to build a culture of openness, listening to customers and our own people so we can identify opportunities to improve service, innovation and engagement.
