Job Description
General Manager
Department: Hotel Management
Employment Type: Permanent - Full Time
Location: Saudi Arabia - Al Madinah
About Kempinski
At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences.
We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team.
If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. We invite you to be part of our story.
How You Will Make a Difference; What We’re Looking For
As Hotel General Manager, you will be responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met.
Key Responsibilities
- Manage and coordinate work of process managers work under the GM.
- Devise and plan of company policies and discuss them with the top management for final approval.
- Develop guidelines of operation for certain processes, which are directly under his authority.
- Devise and set up an annual budget and fiscal plan, and present it before the board of the company.
- Prepare elaborate reports of the functioning of all the departments under his authority, and submit reports to the top management for performance review.
- Important part in recruiting and training the managers under him.
- Manage the overall lodging arrangements of the hotel.
- Initiate activities for improving customer satisfaction.
- Ensure that the overall quality standard of the hotel is maintained according to LQA and company standards.
- Hire and manage a management team.
- Overall management of hotel staff.
- Budgeting and financial management.
- Create and enforce business objectives and goals.
- Manage projects and renovations, management of emergencies and other major issues involving guests, employees, or the facility.
- Public relations with the media, local governments.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Job Requirements
- Bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or related field
- At least 10 years in the hospitality industry, with a minimum of 3–5 years specifically as a General Manager
- Previous experience Madinah or Makkah is a must
- Strong understanding of both hotel operations and commercial business performance
- Proven track record in driving revenue growth, operational efficiency, and guest satisfaction
- Excellent leadership, communication skills, and team management skills
About Kempinski
Kempinski emphasizes talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences.
You will receive a competitive salary & benefits including private medical insurance, generous annual vacation allowance, annual bonus & discount on stays at our properties across the globe.
Be part of a legacy, build your future. Discover the possibilities at Kempinski.
Equal Opportunities
As an equal opportunity employer, Kempinski embraces diversity and is committed to creating a workplace where everyone feels valued and has the opportunity to succeed. Kempinski is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
