Job Description

General information

Name
General Manager
Ref #
61570
Date
Wednesday, May 20, 2026
Full / Part Time
Full Time

Description & Requirements

Have you ever wanted a career with purpose?

Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different commitment to supporting the people who make a real difference in enriching the lives of our society’s most vulnerable. In New Zealand, we are making a difference through our 40 care homes and 35 retirement villages. You’ll be part of an inclusive culture where you can make a difference while growing your career. It’s a big call. But imagine the impact you could make.

About the role

Reporting to the Operations Manager for the region, this is a fantastic opportunity to lead the day-to-day operational management of our Whitby Care Home

Situated in a quiet suburban area close to the Pauatahanui Inlet, our Whitby Care Home offers 101 bed care beds. This role will appeal to someone who loves walking the floor, engaging with, and providing support to your team, residents and their families, while delivering on a broad range of performance objectives. You will manage and provide integrated care across Care Home site; recruiting, retaining and leading your team, whilst ensuring exceptional care is consistently provided to our residents and their families. You’ll be accountable for the commercial running of the facility, achieving sales and occupancy targets and demonstrate sound financial management.

Where You’ll Make an Impact:

• Site management across the care home.
• Achieving occupancy and financial targets while managing your budget.
• Recruit, retain, and lead your team of around 100, while facilitating the development of their careers.
• Support your team to provide exceptional, seamless person-centred care to the residents and their families.
• Demonstrate leadership in Quality & Risk Management and Health and Safety requirements.

This is a full-time permanent position, 40 hours per week, Monday to Friday with a regional shared on call Manager roster (1 in 7)

About You

You have a passion for people, a collaborative, engaging, and empathetic communication style and a strong understanding of commercial drivers to enable you to work alongside the wider business, residents, and their families. This role is diverse and demanding, and you will be required to develop and implement strategies to integrate care across the care home.

• A relevant tertiary qualification in business administration.
• Strong commercial acumen with proven experience as a business manager in a large, fast paced and complex environment, preferably with an aged care or health background.
• Experience leading and coaching large teams, driving engagement and optimising work processes.
• Financial analysis and budget management experience.
• Experience and strong evidence of developing a culture of trust, performance, and transparency focused on the customer.
• Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements.
• Strategic mindset with experience working with stakeholders, which includes liaising with Te Whatu Ora, Allied Health team, local community, residents and families.
• Resilience, adaptability and ability to manage ambiguity.
• Empathy with a caring attitude to residents, employees, and visitors.
• Experience with audit management and leading continuous quality improvements.

Extra Reasons to Belong

• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
• Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
• Refer-a-friend programme of $750 - $2,000.
• Professional Development – in-house and external training and development.
• Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
• No matter who you are or where you come from, we encourage you to ‘Be You at Bupa.’
• An accredited employer with Immigration NZ that values its diverse employees.

Through vision, passion, and sheer hard work, we’re now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisation we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.

Location
Bupa Whitby
Recruiter
Dominic Henderson