Together, we are creating a personalised global eco system designed for the future of work.
With our values and pillars in mind, we design environments where people love to work. Spaces where people can create and be productive. Homes away from home. We embrace a win-win mindset with our friends of the brand and through hard work, innovation, and a low waste culture, we provide the best office space solutions for our clients.
However, it's not just about office space — our mission is to connect people to one another and to their neighbourhoods, strengthening community while maintaining privacy.
Joining our team is all about being part of a high growth, fast moving, and ambitious company. We're looking for people with a proactive approach, who are true team players, with a mindset that wants to help us scale in structured and creative ways.
About the Role
As a General Manager, you'd be responsible for all aspects of the day-to-day management of several buildings in our portfolio. Reporting to the Head of Operations, and with your direct report (a Client Experience Manager), key responsibilities include:
Manage the day-to-day running of the existing offices and upcoming buildings
Oversee community management and client success
Own profit and loss (P&L) reports of your building portfolio and track each building's performance
Manage building operations including onboarding new customers and working with third-party contractors to ensure work is completed to a high standard
Support the company in achieving its growth objectives
Manage and mentor your Customer Experience Manager 'CEM', ensuring you're both effectively supporting your clients
Be available on call for escalations and emergencies outside of standard hours when required
Take ownership of six Canvas buildings in the Shoreditch area, ensuring consistent standards and performance across the portfolio
About You
You've got experience managing and mentoring a small team and a proven track record of owning a diverse portfolio of clients. You have a flexible mindset and a friendly, can-do approach. You have:
Minimum three years' experience within the commercial real estate sector
Experience managing the operations of an entire building
Experience coordinating and project managing, including budget management and working to tight deadlines
Customer service experience and reporting to support continuous improvement
Desirable
Ability to work in a start-up environment
Experience managing multiple sites within the co-working or building management industry
Events experience — we love hosting events for our clients, brokers and company
Collaborative mindset — experience working with Finance and Sales
Personable with the ability to liaise with a wide array of clients
A natural problem-solver for client queries
We exist to create inspiring places and spaces designed to help you and your business thrive. We understand your business is unique, and so are our office spaces.
Wherever you are in the collection, you know it’s a Canvas. Soothing interior
design working in harmony with the original features we find. And we choose bright, booming neighbourhoods that reflect our clients and create a shared sense of belonging.
Our role is to enhance your experience through the spaces and connections we create together. Pro-collaboration. Pro-growth.
We listen to your wants and needs to create a perfect mix of personalised private offices in great locations, with meeting spaces and collaboration areas, all design-led for work, rest and play.
When it comes to choosing your office in London, location is key. You want a place where your people and your clients feel proud to be.
We invite you to discover our well-connected, vibrant neighbourhoods across the Canvas collection, which include Shoreditch, Old Street, Clerkenwell, Farringdon and Mayfair.
COME CREATE YOUR CANVAS.
