Job Description

General Manager

Meeting Street Inn

The General Manager’s purpose is to ensure all operations are coordinated to exceed expectations at the Meeting Street Inn. This position requires an exceptional service personality with a "hands on" approach in the operation. The successful candidate must be willing to work flexible hours and have operational experience at independent hotels and/or bed & breakfasts. The successful candidate will also have a proven track record of team building and leadership, superior service instincts, and outstanding communication skills to effectively deal with guests and staff.

ESSENTIAL JOB FUNCTIONS

• Responsible for meeting or exceeding budget revenue and profitability targets and Owner's expectations.
• Develop and execute annual budget and business plans; effectively adapt to market changes.
• Excellent understanding of Financial Reports (P&L Statements, Operating and Capital Budgets, Forecasts)
• Ensure adherence to corporate policies and established operating procedures while meeting or exceeding or exceeding guest expectations by providing a safe, secure and quality experience.
• Ability to handle small to large projects through effective project management.
• Recruit, select, train, and manage employees to deliver superior guest service and quality products that will lead to maximizing revenue and profitability goals.
• Requires outstanding operational and owner relation experience.
• Requires highly developed communication skills (written and verbal) to interact with executives at all organizational levels - owners, investors, employees, and guests.
• Must be very hands-on and intimately involved in the day-to-day activity of the hotel/inn.
• Act as an ambassador within the community and always represent the hotel and management company in a positive manner.
• Must be able to deliver high quality customer service within the limitations of protected, historic properties.
• Maintain a high personal visibility throughout the property and in the community.
• Has a high standard of customer service and implements these standards on property.
• Lead the sales efforts of the hotel through support of the hotel’s sales team in generating revenue opportunities. Conduct outside sales calls and build relationships with key accounts when appropriate.
• Create new guest programming in response to market conditions and revenue opportunities.
• Prepare weekly & monthly sales and property management reports.
• Knowledge and aptitude for use of a variety of computer software applications and property management systems and reservation systems.
• Must be very detailed and willing to coach staff to maintain the highest standards of service and cleanliness.
• Must have flexible availability including nights, weekends and holidays as needed.

EDUCATION/EXPERIENCE

• High school or equivalent education required.
• College Degree preferred.
• Several years’ experience in hotel operations in an executive leadership role.

REQUIREMENTS

• Minimum of 4 years’ experience as a General Manager, Assistant General Manager, or Director of Operations in the hotel industry REQUIRED.
• Experience in an independent hotel environment is preferred.
• Experience operating in historic buildings is preferred.
• Must be highly motivated, self-directed, with strong initiative and desire for achievement.
• Exceptional customer service skills required.
• Must possess strong computer skills.
• Experience in capital management and development projects preferred.
• Excellent communication (written and verbal) and presentation skills required.
• Must possess keen financial awareness and aptitude.
• Outstanding communication skills.
• Proficient in computer software including Google Suite (Gmail, Google Docs, Google Sheets, Google Slides, and Google Drive), Microsoft Excel and Word. Working knowledge of PMS systems.

PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work at extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required for the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Ability to distinguish product quality, taste, texture and presentation and observe preparation.
• Must be able to shift focus between tasks without sacrificing quality.
• Must be able to communicate with and between other departments efficiently and effectively.
• Must be able to lift up to 15 lbs. occasionally.
• May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
• Strong leadership and people skills, plus the ability to build and foster a positive team environment

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.