Job Purpose: Lead overall store operations and profitability with responsibility for achieving sales, payroll, and operating contribution results. Hire, develop and inspire a top-performing store team who drive the business and exceed customer expectations. Champion company initiatives, ensuring timely execution of short and long term retail strategy and action plans. Hold team accountable for upholding brand values, standards and policies.
Responsibilities include but are not limited to:
* Develop and execute strategy to drive sales and build customer loyalty through store programs including; networking, culinary classes and events, credit card, gift registry and community outreach.
* Model exemplary service and ensure managers perform effective floor supervision to drive sales while maintaining exceptional customer service and visual presentation.
* Recognize and motivate associates to build loyal customer relationships.
* Train and motivate all associates through on-going programs in sales, customer service and product knowledge.
* Prepare associates for increased levels of responsibility, using individual development plans and 'Division of Responsibility' assignments.
* Maximize team and individual performance through consistent coaching and feedback using performance management processes.
* Actively network, interview, select and on-board associates.
* Build positive working relationships with store team, District Manager and brand partners to clarify priorities, share business insight and best practices.
* Communicate openly to create an environment where all associates are treated fairly and with dignity and respect.
* Forecast and adjust monthly payroll to maximize productivity, achieve sales/payroll goals and complete workload.
* Assess store metrics and associate behaviors to identify strengths and opportunities to maximize store results.
* Plan and delegate key initiatives. Collaborate with team to anticipate challenges and re-assess changing priorities, seeking solutions to overcome obstacles.
* Protect company assets and minimize loss by ensuring all store standards and operating procedures are met including; workplace safety, risk management, merchandise management, and loss prevention.
REQUIREMENTS & QUALIFICATIONS
* College degree preferred or equivalent job experience.
* 4 + years management experience in specialty retail and/or multi-unit retail business environment.
* Proficiency using Microsoft Word, Excel, Outlook and POS systems.
* Ability to be mobile on the sales floor for extended periods of time.
* Availability to work flexible schedule, including evenings, weekends and holidays.
* Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
* May require occasional overnight travel.
St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Greater Cincinnati region. For more than 150 years, St. Elizabeth has been the heart and soul of healthcare in Northern Kentucky. Founded with one small hospital in 1861, St. Elizabeth Healthcare now operates six facilities throughout Northern Kentucky and Southeast Indiana – St. Elizabeth Covington, St. Elizabeth Edgewood, St. Elizabeth Florence, St. Elizabeth Ft. Thomas, St. Elizabeth Grant and St. Elizabeth Dearborn. St. Elizabeth also has vast resources to serve the Greater Cincinnati area, including almost 1,200 licensed beds; a physician organization, which includes more than 100 primary care and specialty office locations; 1,200 physicians with admitting privileges; nearly 8,500 associates; more than 1,200 volunteers; and three freestanding imaging centers and two ambulatory surgery centers.
Our mission is to provide comprehensive and compassionate care that improves the health of the people we serve. We accomplish this through state-of the-art technology and nearly 8,500 associates, led by a well-respected board and executive leadership team who love this organization and our community.
