Job Description

Elior Stadia – Bringing the Buzz to Matchdays & More
We are looking for an experienced and inspiring General Manager to lead the hospitality, conferencing, retail, and matchday operations at Alexander Stadium. This is an exciting opportunity for a commercially minded operational leader to oversee a high-profile venue, delivering exceptional customer experiences while driving operational excellence and financial performance.
Reporting directly to the Operations Manager, you will play a pivotal role in leading a large and diverse team, ensuring the smooth delivery of both matchday and non-matchday operations. You will thrive in a fast-paced environment, balancing strategic thinking with hands-on leadership to create a culture of high performance, innovation, and continuous improvement.

What you’ll be doing…
• Leading the day-to-day operation across hospitality, conferencing, retail, and event delivery within the stadium.
• Ensuring exceptional standards of customer service and operational delivery across all business areas.
• Managing matchday, conference, banqueting, and retail operations to ensure seamless execution.
• Acting as the key operational link between the stadium events team and Elior, building strong and collaborative relationships.
• Driving commercial performance through effective budgeting, cost control, merchandising, and operational efficiencies.
• Monitoring operational performance and implementing improvements to exceed financial and service targets.
• Inspiring, developing, and leading a large and diverse team, creating a positive and high-performing culture.
• Overseeing recruitment, succession planning, training, and team development across the venue.
• Building strong relationships with clients, stakeholders, contractors, and external partners.
• Ensuring innovative and high-quality food and hospitality presentation throughout the venue.
• Maintaining full compliance with Health & Safety legislation, COSHH, environmental policies, and company procedures.
• Taking ownership of operational risk management and ensuring a safe environment for customers, colleagues, and contractors.
Working Pattern: 5 out of 7 | 37.5 Hours Per Week
Job ID: 6569
What can you bring?
• Proven experience in a senior operational leadership role within hospitality, stadia, conferencing, events, or large-scale catering environments.
• Strong commercial awareness with experience managing budgets and delivering profitable growth.
• Exceptional leadership and people management skills with the ability to motivate and inspire teams.
• Experience working within fast-paced, high-pressure operational environments.
• Outstanding communication and stakeholder management skills with the ability to build strong working relationships.
• Excellent organisational, planning, and problem-solving abilities.
• A passion for operational excellence and delivering exceptional customer experiences.
• A proactive and positive approach with a strong sense of accountability and professionalism.
• A commitment to continuous improvement, innovation, and team development.
• A leadership style built on integrity, fairness, collaboration, and trust.
At Elior, we are committed to creating a culture where people are recognised, customers are valued, innovation is encouraged, and operational excellence is celebrated. If you are a driven and passionate leader looking for your next challenge within a prestigious venue environment, we would love to hear from you.

Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Wellbeing first - mental health support and wellbeing perks.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!