GENERAL MANAGER
ROLES & RESPONSIBILITIES
The general manager will report directly to the CEO.
Manage the daily operations of the restaurant and deli, including, bakery and takeaway section.
Ensure excellent customer service, efficient operations, and profitability.
Operations management
Oversee daily restaurant and deli operations
Ensure smooth flow of service in the sit down area, bakery, and takeaway section
Monitor inventory and oversee ordering of supplies as needed
Oversee staff scheduling to meet operational needs and minimize overtime
Implement and maintain operational procedures
Financial management
Track, control and report on costs through Marketman inventory manager
Track sales, discounts, comped itemsPrepare financial reports.
Staff management
Post ads and filter possible staff for review
Oversee interviewing, training, and supervision of staff
Conduct performance evaluations
Foster a positive work environment and company culture
Resolve staff conflicts and issues
Customer experience
Ensure high levels of customer satisfaction
Report on and address customer complaints and feedback
Maintain a clean and welcoming environment
Check and report on online reviews
Compliance and admin
Ensure compliance with health and safety regulations
Maintain accurate records
Handle administrative tasks related to operations
Implementing systems and procedures relating to health and safety
General upkeep
Oversee maintenance of restaurant equipment and facilities
Schedule repairs and maintenance as needed
Ensure cleanliness and organization of the restaurant and deli
Manage relationships for maintenance services
Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.
We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.
We have specialized divisions that enhance our ability to service all clients in the following industries:
- FMGC
- Finance, Banking and Insurance
- Manufacturing and Processing
- Oil and Gas, Mining, Engineering and Construction
- Medical, Pharmaceutical and Health Care
- Logistics and Supply Chain
- Information Technology, Media and Telecommunications
- Waste Management and Sanitation Services
- Renewable and Alternative Energy
- Retail and Commercial Property
- Agriculture and Production
- Government and Public Services
- Call Centre and Customer Support Services
Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.
This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.
We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.
Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.
We are focused, passionate, and we love what we do.
