Job Description

As part of Minor Hotels’ continued growth in the region, NH Collection is launching in Australasia with a striking new luxury property in Sydney, bringing refined European hospitality, elevated design and world‑class service to one of the region’s most dynamic cities.

Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 560 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

As General Manager, you will lead NH Collection Sydney with vision and commercial acumen, driving strong financial performance, operational excellence and exceptional guest experiences. You will build and inspire a high‑performing leadership team, foster trusted stakeholder relationships, and position the hotel as a premier luxury destination in the Sydney market.

• Lead the pre‑opening and brand launch of NH Collection in Australia, including recruitment, systems, service culture, brand activation and go to market readiness.
• Set and deliver a new standard of upscale hospitality experiences through the NH Collection brands launch in Australia.
• Lead strategic plans to maximise profitability and deliver EBITDA targets.
• Champion the hotel externally, building strong relationships with luxury travel partners, media, corporate clients and the broader Sydney market.
• Oversee hotel operations across Rooms and Food & Beverage, ensuring brand and service excellence.
• Maintain full financial accountability, including budgeting, forecasting, cost control and workforce planning.
• Drive continuous improvement across front office, housekeeping, engineering and maintenance.
• Create a strong service culture, develop future leaders, and build a succession pipeline aligned with Minor Hotels’ values and NH Collection service principles.
• Build and develop a customer‑focused leadership team aligned with Minor Hotels and NH Collection values.
• Champion exceptional guest experiences, actively managing feedback, reputation and review scores.
• Build strong relationships with owners, partners, suppliers and key stakeholders.
• Ensure compliance with licensing, legislation, WHS and brand standards.
• Uphold exceptional standards of property presentation and asset care.

Qualifications

• 5+ years’ experience as a General Manager within hospitality.
• Proven leadership of luxury hotels or resorts.
• Strong commercial and financial acumen with analytical capability.
• Demonstrated ability to influence and manage multiple stakeholders.
• Resilient, adaptable and effective under pressure with competing priorities.
• Proven expertise in budgeting, forecasting, cost control and revenue optimisation.
• Inspirational leader with a track record of building high‑performing teams.
• Guest‑centric leader delivering exceptional service and satisfaction outcomes.
• Solid understanding of PMS/CMS systems and P&L management.
• Highly organised with strong time management and prioritisation skills.
• Strong commitment to WHS and regulatory compliance.
• Tertiary qualification in Hospitality or Business (preferred).
• Current RSA and relevant certifications (preferred).
• Flexible availability, including weekends and public holidays.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth Learning and development programs to boost your career.
• Exclusive Hotel Deals 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks International accommodation discounts across our hotel brands

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.