Job Description

General Manager

Banyan Tree Hotels – South Korea

Job Purpose:

The General Manager is responsible for directing, coordinating, and overseeing the overall operations of the hotel/resort, ensuring all departments operate in alignment with the Group's mission, brand standards, and business objectives.

Key Responsibilities:

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  Lead the pre-opening (if applicable), overall operations, and daily management of the hotel in line with company guidelines
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  Ensure full compliance with Banyan Tree Hotels & Resorts' brand standards and operational requirements
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  Drive Sales & Marketing strategies to achieve targeted business performance
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  Continuously develop and strengthen the hotel's business base and market positioning
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  Monitor operational and financial performance, including service quality, guest satisfaction, and profitability
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  Lead, develop, and motivate the team, ensuring strong employee engagement and high morale
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  Maintain strong employee relations and a positive workplace culture
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  Oversee guest feedback, ensuring timely resolution of issues and continuous service improvement
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  Collaborate with internal and external stakeholders, including owners, partners, and the local community
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  Stay updated on industry trends and implement relevant innovations within the property

Requirements:

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  Strong background in international hotel brands
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  Previous experience as a General Manager (upper mid-scale or above)
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  Pre-opening experience is an advantage
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  Strong leadership, commercial, and operational expertise