Job Description

General Manager

The General Manager is someone who is passionate about Jersey Mike’s Subs and upholding the brand’s culture and standards. They have shown leadership skills and a strong work ethic. The General Manager understands that customer satisfaction always takes priority and understands efficient restaurant operations make it possible. They are an experienced leader with a goal to become the best operator possible.

Responsibilities

· Identify and delegate responsibilities to management team and staff to ensure objectives are met and excellent service is consistently achieved

· Oversee the implementation any company policies and procedures

· Provide direction to management team, and staff to achieve restaurant goals

· Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement

· Provide coaching and feedback to employees and assess performance on and ongoing basis

· Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations

· Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness

· Consistently monitor product and labor costs to remain within goals

· Train and coach staff on customer services principles and practices

· Follow KRG’s and Jersey Mike’s Subs policies and procedures, including those for cash handing and safety/security

· Implement new marketing promotions

· Conducting staff and weekly meetings

· Identify employee weaknesses and retrain as necessary

· Efficient in administrative duties: Weekly paperwork, crunch time inventory, product ordering, marketing, scheduling and labor

Requirements & Skills

· Restaurant management experience preferred

· Strong interpersonal relations, communication and organizational skills, leadership, supervisory skills, dependability, maturity

· Reliable Transportation

· Must be able to work nights and weekends

· Extremely Professional Appearance

· Ability to work in a fast paced, ever-changing environment

· Takes the initiative

· Excellent time management skills

· Ability to handle multiple tasks Demonstrated ability to creatively organize and expand business opportunities

· Desire to take ownership and increase weekly sales

· 50+ hour work week

· Meet Labor goals (determined by store sales)

· Meet Food Cost Goals (determined by store sales)

· Be involved in local community

Job Type: Full Time

Required Education

· High school or equivalent

Required licenses or certifications:

· Valid Driver's License

· Food Handlers Certification

Compensation

· Hourly

· Quarterly bonus