Job Description

• Oversee daily operations of high-volume corporate cafés, ensuring quality, consistency, and service excellence
• Manage menu development, food production, and merchandising with a focus on fresh, innovative offerings
• Lead front- and back-of-house teams, including hiring, training, scheduling, and performance management
• Ensure compliance with food safety standards, sanitation protocols, and company policies

• Design, implement, and manage pantry services, including inventory control, product selection, and vendor coordination
• Oversee MicroMarket operations, including stocking, merchandising, equipment functionality, and user experience
• Analyze consumption trends and adjust offerings to meet client preferences and budget targets
• Maintain cost controls and minimize waste through effective forecasting and replenishment strategies

• Coordinate and execute meetings, events, and executive dining services with high attention to detail
• Partner with clients to plan menus, room setups, and hospitality requirements for conferences and special events
• Manage conference center operations, including scheduling, room turnover, and service standards
• Lead and oversee audio visual (AV) team operations, ensuring seamless setup, testing, and execution of all technology needs
• Coordinate AV requirements such as presentations, video conferencing, sound systems, and hybrid meeting platforms
• Troubleshoot technical issues in real time and ensure minimal disruption to meetings and events
• Manage staffing, logistics, and on-site execution for events ranging from small meetings to large-scale functions
• Ensure seamless service delivery and exceptional guest experiences

• Oversee fitness center operations, including vendor partnerships, cleanliness standards, and amenity management
• Coordinate wellness-related services and ensure facilities meet safety and operational standards
• Enhance employee experience by integrating hospitality-driven services across workplace amenities

• Serve as primary point of contact for clients, ensuring strong relationships and proactive communication
• Conduct regular business reviews, presenting performance metrics, insights, and improvement strategies
• Identify opportunities for program enhancements, service expansion, and increased engagement

• Manage budgets, P&L performance, and cost controls across multiple service lines
• Track key performance indicators (KPIs) and implement data-driven improvements
• Ensure operational efficiency through process development, standardization, and continuous improvement initiatives

• Extensive experience in corporate dining, hospitality, or workplace services management
• Strong leadership and team development skills
• Proven ability to manage multiple service platforms within a single and multi- client environment
• Financial acumen with experience managing budgets and analyzing performance metrics
• Excellent communication and client relationship management skills

• Multi-Unit Operations Management
• Hospitality & Guest Experience Excellence
• Strategic Planning & Execution
• Team Leadership & Development
• Financial Management & Cost Control
• Event, Conference & AV Services Management
• Workplace Amenity Integration