Job Description

We believe in family fun. We believe in celebrating life’s moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity, and celebration give way to joy, exhilaration, growth, and wellness.

We believe there’s always an opportunity to experience play…another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or wipe out with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!

We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!

The General Manager will assist and execute all aspects of Altitude’s operations including guest services, sales and marketing, and staffing. As a leader of the team, the General Manager will assume a critical role in the strengthening of operations and the delivery of the company’s business goals. You will have access to support from an established brand, a peer group of other managers from across the Altitude network, as well as the business owners who will ensure you have all the tools to succeed.

KEY RESPONSIBILITIES

General

• Work with and support the franchise owner and support center team
• Coach and develop a large and diverse team through clear written and verbal communication
• Manage all facets of the operation, including regular business performance reporting
• Establish and uphold Altitude standards and expectations
• Oversee Altitude’s defined processes around inventory and reporting responsibilities
• Oversee labor and spending for the business, within the park’s guidelines
• Develop the team by establishing profitability goals and rewarding positive behavior

People

• Recruit and hire talent
• Set and hold expectations of accountability with the team, upholding brand standards
• Ensure execution of training programs to equip the team to perform their job functions successfully and deliver positive guest experiences
• Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea-sharing and suggestions for improvement.
• Assure staffing levels meet business needs, while taking into account team member well-being
• Lead and facilitate change management in support of organizational goals.
• Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities

Sales

• Execute sales and marketing plans in collaboration with the support center team and owners
• Maintain good working relationships with the local community and third parties
• Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary, to adapt to changing situations

Guest Services

• Create an on-brand Altitude guest experience through superior operations
• Seek out guest feedback and use for management and development
• Maintain a safe and secure facility for all park guests

QUALIFICATIONS & SKILLS

• Experience in managing a team in an entertainment or food and beverage environment or the ability to apply similar experience from other sectors
• Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
• Flexibility to work days, some evenings or weekends, and some holidays, as required
• Operate in a fast-paced environment with constant distractions
• Manage the business to deliver a great customer experience and meet targets set
• Act as a mentor and lead by strong example
• Maintain a professional image