EF

General Manager

EF  •  Japan (Onsite)  •  1 day ago
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Job Description

General Manager – EF International Language Campus, TokyoLocation: Tokyo
Who We AreAt EF, we’re on a mission to open the world through education. Every day, we empower students from around the globe to explore new cultures, perspectives, and opportunities through language and learning.Our Tokyo campus welcomes international students year-round to study Japanese language and culture in one of the world’s most dynamic cities.We live by seven core values:
Entrepreneurial Spirit. Passion. Quality. Innovation. Cost Consciousness. Attention to Detail. Nothing is Impossible.
The Opportunity: General Manager
As General Manager, you will lead a high-volume, fast-paced international campus delivering a high-quality student experience to customers from around the world.
This is a highly operational leadership role, combining service excellence, team performance, and day-to-day execution in a culturally complex environment. You will oversee multiple departments including academics, student services, accommodation, and activities, ensuring a seamless and consistent customer experience.This role requires a leader who can operate effectively across cultures - building trust with a local Japanese team while driving international standards, pace, and expectations.We are looking for a resilient, hands-on operator who can build strong teams, drive accountability, and quickly identify and address operational gaps in a fast-moving environment.Your Impact
Leadership & Culture

  • Lead, coach, and develop cross-functional teams across multiple departments
  • Build a culture of accountability, ownership, and collaboration
  • Balance international operating standards with local workplace expectations

Operations & Performance

  • Drive operational performance across all departments with strong execution discipline
  • Identify issues quickly and implement practical, scalable solutions
  • Ensure consistent delivery across accommodation, activities, and student services, especially during peak periods

Financial Ownership

  • Own and manage the campus P&L, including budgeting, forecasting, and cost control
  • Ensure delivery against financial targets while maintaining high service standards

Requirements

  • Proven experience leading operations and managing teams in a fast-paced environment
  • Strong decision-making and problem-solving skills
  • Experience in hospitality, tourism, education, or other service-led environments
  • Experience managing budgets and financial performance
  • Fluency in Japanese and English (spoken and written) is essential

You are someone who can bring people with you, challenge constructively, and create an environment where teams take ownership and deliver exceptional experiences.Why EF?At EF, you’ll be part of a global community of bold thinkers and doers. You’ll have the opportunity to make a real impact, lead a dynamic team, and help students from around the world experience Japan.Join us. Grow with us. Help open the world through education.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.

EF

About EF

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that shares a common mission of opening the world through education, offering language, academic, cultural exchange and education travel programs.

Some companies are in the business of technology. Others are in the business of finance, sports, or soft drinks. At EF, we’re in a different kind of business. One that’s a little less tangible, and a lot more important. We’re in the business of understanding.

For 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world.  You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities—each one filled with smart, driven people who push each other to be better every day.  And yes, we have technology, we have finance, we even have sports with our own professional cycling team.  But it’s what we do with it—building greater understanding, breaking down barriers, and creating a better world that makes all the difference.  

A notice on recruitment scams

Education First (EF) accepts job applicant applications, reviews resumes and will contact you directly if there is an interest in your resume. Only submit your resume through our official website, careers.ef.com. We never ask our applicants to pay a fee for any service whatsoever.

Industry
Education & Training
Company Size
10,000+ employees
Headquarters
Zurich, CH
Year Founded
Unknown
Website
ef.com
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