Job Description

POSITION TITLE: General Manager – Einstein Bagels

EMPLOYMENT CLASSIFICATION: Exempt
POSITION REPORTS TO: Flagship Manager/Regional Vice President
DEPARTMENT: Dining Division

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division operates as a true restaurateur—passionate about connecting with each guest through exceptional hospitality, superior food quality, and memorable experiences.

As the General Manager for our Einstein Bagels location, you serve as a true brand ambassador, driving operational excellence and delivering an exceptional guest experience. In this role, you embody Paradies Lagardère’s TRIFIC values—Trust, Respect, Integrity, First-Class, Innovation, and Commitment—while upholding the vibrant, welcoming, and high-energy standards that define the brand.

Whether leading a flagship Einstein Bagels within the airport or managing daily operations, you are responsible for delivering first-class experiences for travelers, developing and inspiring your team, and protecting the integrity of both brands. Your leadership reflects an unwavering commitment to Einstein Bagel’s mission of creating an upbeat, social, and welcoming environment by providing genuine hospitality, maintaining a lively and polished atmosphere, and serving craveable food and handcrafted cocktails with speed, style, and a smile.

Duties and Responsibilities

The General Manager will fully embrace and uphold the Einstein Bagels brand promise in every aspect of operations, ensuring the restaurant is a place of remarkable experiences for both guests and team members.

People

• • Build a strong, high-performing team dedicated to Einstein Bagel’s standards of hospitality, energy, and service excellence.

  • Inspire and mentor all team members to reach their full potential, fostering a culture of growth, accountability, and fun.

  • Recruit top talent using approved interview guides, prioritizing individuals who align with the Einstein Bagels culture and Paradies Lagardère values.

  • Ensure completion of all brand-specific and compliance-based training within required timelines.

  • Conduct regular performance evaluations, coaching sessions, and recognition initiatives that reflect Einstein Bagels spirited, team-centered culture.

Operational Excellence

• • Lead by example in delivering lively, engaging guest experiences that reflect Einstein Bagels brand promise.

  • Maintain an impeccable restaurant image that reflects Einstein Bagels cleanliness, food safety, and service standards.

  • Ensure HACCP procedures and all food safety protocols are strictly followed.

  • Actively engage with guests and team members, resolving concerns with urgency, professionalism, and care.

  • Monitor operational systems, staffing, and service flow to ensure efficiency during peak airport traffic.

Profitable Growth

• • Drive sales and profitability by applying Einstein Bagels operational systems and Paradies Lagardère’s financial performance standards.

  • Monitor key performance metrics such as labor cost, food cost, and guest satisfaction scores, taking corrective action as needed.

  • Maintain recipe accuracy, portion control, and inventory management to control costs without compromising Einstein Bagels quality.

Innovation

• • Seek opportunities to improve processes, guest engagement, and operational efficiency in ways that align with Einstein Bagels bold, innovative spirit.

  • Adapt to changing business needs in the fast-paced airport environment, implementing solutions that benefit both brands.

Productivity

• • Operate with urgency, efficiency, and precision, balancing multiple priorities without sacrificing Einstein Bagels commitment to hospitality.

  • Ensure compliance with all company policies, local/state/federal laws, and brand requirements.

Effective Communication

• • Serve as the primary liaison between Paradies Lagardère leadership, Einstein Bagels brand representatives, and your management team.

  • Maintain transparent, respectful communication that reflects the values of both organizations.

  • Encourage an open-door policy for team members, fostering a culture of trust, approachability, and collaboration.

Position Qualifications

• • 5–7 years of restaurant leadership experience, preferably with Einstein Bagels or another high-volume casual dining or full-service brand.

  • Current SERV Safe Food Manager’s Certification (or obtained within six months).

  • Strong proficiency in Microsoft Office Suite, POS systems, inventory management, scheduling, and timekeeping software.

  • Ability to work in a 7/365 airport environment, including nights, weekends, and holidays as required by business needs.

  • Proven track record of building teams, driving sales, and maintaining brand integrity in a high-traffic setting.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

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