StepStone Hospitality

General Manager

StepStone Hospitality  •  Tampa, FL (Onsite)  •  3 days ago
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Job Description

The Four Points by Sheraton Suites Tampa Airport Westshore, managed by StepStone Hospitality is a growing hotel management company focused on delivering exceptional guest experiences while fostering a culture of accountability, collaboration, and leadership development across its portfolio.

The General Manager (GM) is responsible for the overall leadership, strategic direction, and financial performance of the hotel. This role ensures operational excellence across all departments while driving revenue growth, guest satisfaction, and team engagement.

The ideal candidate is a hands-on leader with strong operational expertise, financial acumen, and a passion for hospitality excellence.

Key Responsibilities

Leadership & Operations

  • Oversee all hotel departments: Front Office, Housekeeping, Food & Beverage, Sales, and Engineering
  • Lead, mentor, and develop department heads and team members
  • Ensure compliance with Marriott brand standards and company policies
  • Act as the primary decision-maker for daily operations

Financial Performance

  • Develop and manage annual budgets, forecasts, and P&L performance
  • Drive RevPAR, ADR, and occupancy through strategic initiatives
  • Control labor and operational costs while maintaining service quality

Guest Experience

  • Ensure exceptional guest service and high satisfaction scores
  • Monitor online reputation and implement service recovery strategies
  • Maintain strong presence in the lobby and guest-facing areas

Sales & Revenue Strategy

  • Partner with Sales & Marketing to drive group, corporate, and transient business
  • Build relationships with local businesses and community stakeholders
  • Analyze market trends and competitor performance

Compliance & Asset Management

  • Ensure compliance with safety, legal, and brand requirements
  • Maintain property condition, preventative maintenance, and capital planning
  • Work with ownership and corporate leadership on long-term strategy

Qualification

  • 5–10+ years of progressive hotel leadership experience
  • Previous General Manager or Assistant General Manager experience preferred
  • Strong knowledge of hotel operations, finance, and revenue management
  • Proven leadership and team development skills
  • Marriott brand experience strongly preferred
  • Bilingual in English and Spanish preferred
  • Excellent communication, problem-solving, and organizational abilities

Preferred Skills

  • Experience with select-service or all-suite hotel operations
  • Knowledge of the Tampa market
  • Familiarity with hotel systems (PMS, revenue management tools, etc.)

Benefits

  • Competitive salary + bonus potential
  • Health, dental, and vision insurance
  • 401(k) plan
  • Marriott travel discounts
  • Career growth opportunities within StepStone Hospitality

Stepstone Hospitality is an Equal Opportunity Employer committed to creating an inclusive workplace for all team members.

StepStone Hospitality

About StepStone Hospitality

StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.

StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Providence, Rhode Island
Year Founded
2009
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