Job Description

Locally owned since 1952, Burgermaster is a family-owned restaurant chain specializing in local, grass-fed beef burgers served drive-in style. Burgermaster feels like your neighborhood family-oriented diner, while serving food at speeds comparable with fast food restaurants! We are a growing fast casual restaurant group with a footprint across multiple locations. Our brand is known for its innovative approach to dining, commitment to quality, and a culture that champions growth, learning, and operational excellence. As we continue to expand, we are looking for General Managers who shares our passion for the restaurant industry and is eager to grow with us.

Role and Responsibilities

• Assists in managing the hiring and training of restaurant staff.
• Works with Manager to organize and oversee the staff schedules, including managing callouts to ensure proper coverage.
• Works with Manager to estimate and manage food, beverage, and labor costs.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Proactively manage employees by owning development, training, and ensuring a great place to work.
• Works with Manager to conduct performance evaluations that are timely and constructive.
• Works with Manager to handle discipline and termination of employees in accordance with restaurant policy.
• Oversees and conducts daily inspection of food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Works with Manager on inventory and purchases food and supplies.
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
• Proactively works with Executive Team to develop programs to drive revenue growth in the restaurants.
• Maintains sales records and tracks cash receipts.
• Prepares and submits reports and other documentation requested by Corporate Leadership.
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.
• Strong oral and written communication, Spanish language a plus.

Education and Experience

• High school diploma or equivalent required.
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

Work Environment

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.
• Time divided between desk work, working in restaurant, and meetings.
• Must be comfortable working long hours, including nights and weekends.

Benefits

• Health
• Dental
• Vision
• Life
• Vacation
• Sick Pay
• Paid meal while on shift
• 401(k)

$87,000 – $100,000 annually plus bonus