Job Description

Job Title: General Manager Luxury Furniture Retail

Our client is a distinguished holding company with a diverse portfolio of businesses, products, and services, proudly representing some of the most prestigious global brands. As part of their commitment to delivering excellence, they are seeking a highly experienced General Manager for their furniture business to join their team in Kuwait.

We are seeking an experienced and dynamic General Manager to oversee the operations of our luxury furniture showroom and the soon-to-open mall outlet. This is a unique opportunity for a visionary leader with a passion for luxury retail, strong management skills, and a deep understanding of the high-end market. The General Manager will be responsible for driving sales, managing the team, and ensuring a premium customer experience across both locations.

Responsibilities:

1. Team Leadership

- Recruit, train, and mentor a high-performing sales and operations team.

- Set clear goals and expectations for team members, fostering a culture of excellence, collaboration, and luxury customer service.

- Conduct regular performance reviews and provide actionable feedback to ensure team development.

2. Sales & Profitability

- Develop and execute sales strategies to meet and exceed revenue targets.

- Analyze customer data and market trends to identify opportunities for growth and increase foot traffic.

- Implement pricing strategies, promotions, and sales techniques aligned with the brands luxury positioning.

3. Customer Experience

- Ensure a world-class shopping experience for every customer by maintaining impeccable store environments and delivering personalized service.

- Handle VIP clients and resolve any customer issues with poise and professionalism.

- Establish and nurture long-term relationships with customers to encourage repeat business.

4. Brand Representation & Partnerships

- Act as a brand ambassador, ensuring the brands identity is upheld in all aspects of operations, from sales to customer interactions.

- Develop partnerships with architects, interior designers, and other influencers in the luxury furniture and design industry.

- Attend industry events and represent the brand in networking opportunities to increase brand visibility.

5. Financial & Operational Management

- Prepare and manage budgets for both locations, overseeing all financial operations including sales forecasting, cost control, and reporting.

- Monitor KPIs and implement strategies for continuous improvement in sales, profitability, and customer satisfaction.

- Ensure compliance with company policies, procedures, and luxury standards across all departments.

6. Marketing & Business Development

- Collaborate with the marketing team to create in-store events, product launches, and campaigns to drive brand engagement.

- Utilize digital and social media platforms to enhance customer outreach and maintain the brands exclusivity.

- Proactively seek business development opportunities to grow the brands presence and customer base.

Qualifications:

- Proven experience as a General Manager or in a senior leadership role within the luxury retail sector, preferably in furniture or interior design.

- Strong understanding of the luxury market, customer expectations, and high-end product lines.

- Exceptional leadership and team management skills with the ability to inspire and motivate a team.

- Excellent communication and interpersonal skills, particularly in dealing with high-end clientele.

- Strong business acumen, including the ability to analyze sales data and financial reports.

- Proficiency in retail software and CRM systems.

- Bachelors degree in business