Job Location B Ocean Resort - Fort Lauderdale, FL 33316 Position Type Full Time Salary Range $1.00 - $1.00 Salary Job Shift Any Job Category Executive
The General Manager owns overall property performance—guest experience, team culture, revenue growth, profitability, and asset care. You’ll lead all departments (Rooms, Housekeeping, F&B, Engineering, Sales/Marketing, and Finance) to deliver consistent quality while meeting brand and ownership objectives.
Leadership & Culture
Set vision, standards, and cadence (daily stand-ups/weekly reviews); model a people-first, accountability-driven culture.
Develop the leadership team; coach, recognize, and manage performance.
Guest Experience & Brand Quality
Achieve/exceed guest satisfaction, online reputation, and brand QA targets.
Ensure effective service recovery and a safe, clean, welcoming environment.
Financial Leadership
Own the full P&L; deliver revenue, GOP, NOI, and flow-through to plan.
Lead budgeting/forecasting; control labor and controllables; review daily/weekly performance and implement corrective actions.
Commercial Strategy (Sales/Revenue/Marketing)
Partner with Revenue Management on pricing, inventory, distribution, and overbooking/walk strategies.
Direct local sales/marketing efforts, partnerships, and digital reputation; maximize ancillary revenue and upsell programs.
Operations Excellence
Ensure SOPs across Front Office, Housekeeping, Engineering, and F&B; uphold PCI, ADA, food safety, and brand standards.
Oversee preventive maintenance and life-safety programs; minimize Out-of-Order rooms and guest-impacting incidents.
People & Talent
Workforce planning, hiring, onboarding, scheduling, and retention strategies; promote an inclusive, compliant workplace.
Lead engagement, recognition, and training initiatives.
Risk, Compliance & Community
Ensure compliance with local/state/federal laws and permits; manage incidents, insurance claims, and vendor SLAs.
Represent the property with community partners, tourism boards, and ownership.
Asset Management & CapEx
Plan and execute CapEx; track ROI and ensure quality, timeline, and closeout documentation.
Systems & Reporting
Ensure effective use of PMS, POS, RMS/CRS, CRM/guest feedback, CMMS, and HR/payroll systems.
Deliver accurate, insight-driven reports and board/ownership updates.
Benefits We Offer:
Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):
PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.
5–7+ years progressive hotel leadership with 2–4+ years as GM/Resort Manager or multi-department head
Proven P&L ownership, budgeting/forecasting, labor/cost control, and revenue management partnership.
Track record improving guest satisfaction, online reputation, RevPAR Index, and GOP.
Strong leadership, communication, and conflict-resolution skills; decisive and calm under pressure.
Proficient with hotel systems (PMS, POS, RMS/CRS, CRM/guest feedback, CMMS, HRIS/payroll) and Microsoft 365/Google Workspace.
Bachelor’s degree in Hospitality/Business preferred; ServSafe/TIPS and CPO a plus (or willingness to obtain).
Frequent walking/standing; occasional lifting/pushing/pulling up to 30 lbs; flexible schedule (nights/weekends/holidays) based on business needs.
Performance Hospitality is a lifestyle hospitality management company committed to providing outstanding performance and financial results. We take pride in our ability to deliver exceptional guest and associate experiences while driving bottom-line profitability. Our value-creation approach, combined with transparent communication is tailored to execute on the owners’ vision, meet their needs, and exceed their expectations.
