Benefits:
Join the Trusted Leader in Restoration and Construction
At SERVPRO Team Fosdick, we specialize in fire and water cleanup and restoration, mold remediation, and construction services. We have expanded our operations to include 13 franchises in the Cleveland, Akron, Mentor, Mansfield and Toledo areas. We are currently seeking a driven and well-versed General Manager to oversee our new Mentor operation. The General Manager will have full responsibilities for both Mitigation & Construction services focusing on leading and communicating with teams to remain informed on job progress, documentation, budgeting, and customer experience, while proactively addressing issues and driving continuous improvement.
What You'll Do:
1. Oversee the management of the Mitigation & Construction Services
2. Full profit and loss (P&L) responsibility for both the Mitigation and Construction division, overseeing financial performance, budgeting,
forecasting, and cost controls to ensure profitability and sustainable growth.
3. Ensure all company divisions are operating on EOS (Entrepreneurial Operating System) principles.
4. Create a V/TO (Vision Traction Organizer) with 1- and 3-year goals and 10-year snapshot that align with Company Vision
5. Lead, participate in, and ensure accountability through weekly Level 10 Meetings with leadership and division teams, ensuring issues
are identified, prioritized, and resolved.
6. Oversee and support the resolution of escalated billing disputes with customers, clients, and insurers to ensure accuracy, timeliness,
and customer satisfaction.
7. Collaborate with Business Development to secure new business opportunities and support growth initiatives.
8. Support Business Development efforts by building and maintaining relationships with key accounts and Centers of Influence (COIs) to
ensure long-term client satisfaction.
9. Partner with Division Managers and Shared Services to deliver exceptional and consistent customer experience.
10. Support safety initiatives and policy enforcement.
12. Supports recruiting, hiring, training, and retaining high-quality employees.
13. Accountable for the effective management, utilization, and protection of all Company assets, including vehicles, equipment, tools,
facilities, and physical property.
14. Coach, mentor, and develop Division Managers to strengthen leadership effectiveness and accountability.
15 Ensure compliance with all federal, state, and local regulations, as well as SERVPRO® standards and policies.
What We're Looking For:
1. Strong written and verbal communication skills.
2. Ability to interpret financial statements, including income statements, job costing, budgeting and use of financial data to drive
operational decisions.
3. Minimum of 5 years of Construction management experience (restoration industry experience preferred).
4. Proficient computer skills, including Xactimate, and Microsoft Office Suite.
5. Demonstrated leadership and people-managemen t capabilities.
6. Proficiency required in problem solving, time management, and ability to prioritize and deliver goals/objectives.
Why Servpro?
SERVPRO is an Equal Opportunity Employer
Compensation: $90,000.00 - $100,000.00 per year
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Our vision at Servpro Industries, LLC is to be the premier cleaning and restoration company in the world. So when disaster strikes, homeowners, businesses and insurance providers will rely on us to respond with unparalleled service excellence. As a nation's leading fire and water cleanup and restoration company with more than 2,000 franchises nationwide, we are growing rapidly creating exciting opportunities for "A Level" talent at our Corporate headquarters in Gallatin, TN.
As a valued Servpro Industries, LLC employee, you'll be part of a stable, growing company offering state-of-the-art customer service and products throughout the United States and an excellent working environment for its employees. The top qualified candidate will receive an attractive salary and competitive benefits.
Do you love a challenge? Are you motivated to help people succeed? Do you have a dream? Do you want to form relationships with quality people? Do you just love the color green? Servpro Industries, LLC may just be for you.
Servpro Industries, LLC is an Equal Opportunity Employer M/F/D/V.
