• 
  Oversee operations across Production, Inventory & Supply Chain, Quality Assurance, HR & Admin, and Sales & Customer Service.
• 
  Ensure all departments operate in line with documented SOPs, customer experience standards, and internal policies.
• 
  Lead regular cross-functional meetings to address performance, operational risks, and workflow optimisation.
• 
  Supervise the HR & Admin Coordinator and ensure staff scheduling, discipline, welfare, and onboarding run efficiently.
• 
  Monitor inventory, procurement, and facility issues to prevent disruptions.
• 
  Support customer experience efforts, ensuring complaints are tracked, resolved, and used for continuous improvement.
• 
  Participate in recruitment, performance reviews, and training planning for key staff.

• 
  Strong sense of accountability and discipline.
• 
  Ability to work under pressure and resolve conflict quickly.
• 
  Commitment to customer satisfaction and continuous improvement.
• 
  Integrity, professionalism, and respect for process.

Requirements

• 
  Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• 
  Minimum of 5–7 years’ experience in operations, hospitality, or food services, with at least 2 years in a supervisory or leadership role.
• 
  Demonstrated ability to manage teams, solve problems, and streamline operations.
• 
  Strong knowledge of inventory control, customer service, HR coordination, and facility oversight.
• 
  Excellent communication, time management, and interpersonal skills.
• 
  Proficiency in Microsoft Excel and basic inventory/reporting tools.

Benefits

• 
  Up to ₦5,400,000 p.a. (subject to experience)
• 
  Performance bonuses may apply based on delivery of defined KPIs.
• 
  Additional benefits may include allowances and structured growth opportunities.