Job Description

Benefits:

• Free food & snacks
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

Role: General Manager Location: Capriotti’s Sandwich Shop at 4480 S Paradise Road.

Sharing Our Passion One Sandwich at a Time

About Us Capriotti’s Sandwich Shop is a rapidly growing fast-casual restaurant brand with over 100 locations nationwide and ambitious expansion plans. Known for our award-winning sandwiches, exceptional service, and fun, team-oriented culture, we’re looking for a General Manager who can lead by example and bring energy, accountability, and excellence to every shift.

At Capriotti’s, our people are our greatest asset. We believe in developing future leaders, celebrating individual achievements, and creating a workplace where everyone’s contribution matters.

Benefits & Perks

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) plan and Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Referral bonus program
• Opportunities for career growth and advancement

As a General Manager, you’ll be the driving force behind your shop’s success—ensuring every guest experiences Capriotti’s signature quality, speed, and hospitality You’ll recruit and develop top-tier talent, manage operations and financials, and maintain a culture of teamwork, pride, and positivity.

This is a hands-on leadership role for someone who thrives in a fast-paced, high-energy restaurant environment and is passionate about coaching others to achieve excellence.

Key Responsibilities

• Lead and Develop Your Team
  • Recruit, hire, train, and retain exceptional team members.
  • Coach and mentor employees through Capriotti’s structured training programs.
  • Build a positive, motivated, and high-performing team culture.
• Operational Excellence
  • Ensure food quality, safety, and presentation meet Capriotti’s uncompromising standards.
  • Oversee daily operations, including scheduling, food prep, service, and cleanliness.
  • Maintain compliance with all health, safety, and sanitation guidelines.
  • Manage cash handling, deposits, and financial reporting accurately and responsibly.
• Guest Experience
  • Deliver an outstanding guest experience every time—warm welcomes, quick service, and exceptional food.
  • Foster a culture of “CAPtivating Service” by modeling genuine hospitality and attention to detail.
  • Promote an environment of salesmanship through suggestive selling and upselling techniques.
• Business & Financial Management
  • Monitor and manage labor, food costs, and operational expenses.
  • Analyze key performance metrics and identify opportunities for improvement.
  • Support local and brand-wide marketing initiatives to drive traffic and community engagement.
• Communication & Leadership
  • Maintain open, professional communication with team members, guests, vendors, and corporate partners.
  • Demonstrate composure and adaptability in a fast-changing environment.
  • Build trust and accountability within your team.

Qualifications

• 2+ years of restaurant management or leadership experience (fast casual or QSR preferred)
• Proven ability to lead, coach, and motivate a team
• Strong time management, organizational, and problem-solving skills
• Excellent verbal and written communication abilities
• Proficient in POS systems and basic computer software (email, spreadsheets, reports)
• Must be 18 years or older

Physical Requirements

• Able to work in temperatures ranging from 0°F to 100°F
• Able to move about the restaurant for extended periods
• Able to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet

Why Join Capriotti’s
At Capriotti’s, you’ll find a career—not just a job. We promote from within, invest in your growth, and celebrate success as a team. If you’re a motivated leader with a passion for great food, great people, and great service, we want you on our team.
Compensation: $48,000.00 - $50,000.00 per year

Founded in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet, Capriotti’s was born from a desire to create something unique while honoring family heritage. To this day the whole roast turkeys, quality meats & cheeses, and fresh rolls and produce continue to impress our patrons and earn awards across the country.

Sharing Our Passion One Sandwich at a Time Accomplishing the Capriotti’s mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring Hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.