Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

General Maintenance Technician IV - HVAC performs maintenance service and repairs in the areas of HVAC systems at the journeyman level. This position is knowledgeable in the procedures and safety measures associated with industry and company standards. Familiar with a variety of these fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks and a wide degree of creativity and latitude is expected. Work in a team environment to do repairs, and preparation of guest villas. Handle in-house repairs in areas of HVAC systems.This is a Journeyman level position.

ESSENTIAL DUTIES AND TASKS:

• Interprets the facilities operations Way of Maintenance plan and facilities management strategies for managing the quality of guest condominiums, resort amenities and facilities, and campus grounds. Strategically schedules a range of facilities care work tasks described in the plan for the day and future days/weeks/months using the facilities operations system of record.
• Communicates with leaders to schedule and rapid-response work tasks to available skilled internal and contractor partners resources. Works independently, while monitoring work pace completion compared to established performance standards, reprioritizes and redirects work according to changing business conditions, and advises management on variance to standards.
• Uses multiple methods of communications to connect frequently with guest services (front desk) staff, housekeeping, maintenance technicians, contractor partners and resort guests for collection and dissemination of business-critical information. Works with leadership to triage facility issues, set service response expectations and validation that work has been completed to quality control and guest expectations.
• Analyzes information from systems of record (Asgard,) to identify trends in compliance performance. Advises leadership, front office, and regional support on findings for process improvement solutions.
• Conducts quality inspections on all Annual Unit Maintenance (AUM) Units and takes the lead on any special projects assigned by leader.

EDUCATION and/or EXPERIENCE

• High school diploma or GED
• Minimum of three years combination of work experience and/or vocational training
• Maintenance experience at journeyman level in multiple areas of facilities maintenance
• Bilingual a plus

CERTIFICATES, LICENSES, REGISTRATIONS

• HVAC, EPA Universal is a MUST
• American Red Cross CPR/ AED rescue certification preferred

QUALIFICATIONS

• Must have superior ability to perform skilled work in general and facility maintenance.
• Must have superior skills in electrical and HVAC .
• Must have ability to problem-solve and repair major appliances and HVAC systems.
• Must have knowledge of hand and power tools and a mechanical aptitude.
• Must have strong troubleshooting and face to face guest communication skills.
• Must be able to follow written instruction and complete documentation associated with unit maintenance.
• Ability to collaborative with cross function work groups that results in positive outcomes.
• Must be at least 18 years of age with a current valid driver’s license, minimum of 1 year of driving experience and meet company motor vehicle report requirements.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

#ZRHMS01