Job Description

The General Maintenance Technician performs services and repairs in the areas of plumbing, carpentry, painting, electrical, interior finishes, and appliance servicing. Is knowledgeable in the procedures and safety measures associated with industry and company standards. Familiar with standard concepts, practices, and procedures within a broad range of maintenance fields. Relies on limited experience and judgment to plan and accomplish goals. Must be able to identify, troubleshoot, and resolve maintenance defects and concerns to prescribed standards. Reports to a supervisor or manager but works under immediate supervision. A certain degree of creativity and latitude is required. This position will also perform as part of a team and will carry out tasks as assigned by a supervisor or the Chief Engineer. Must have strong problem-solving and demonstrate excellent face-to-face guest communication skills. Must be able to follow written instructions and complete documentation associated with unit maintenance.

COMPANY BENEFITS

• Comprehensive Benefits: Medical, Dental, Vision & Prescription
• Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury
• HSA/FSA
• EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
• 401K with Company Match
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Company Appreciation Platforms & Innovation Contests
• Growth Opportunities & Stability
• Excellent Company Culture

ESSENTIAL DUTIES AND TASKS

• Works in a team environment in a primarily response role to complete inspections, repairs, and preparation of guest units
• Assist guests and staff in the resolution of unit maintenance concerns, complaints, and questions
• Assist the preventative maintenance team in the preparation of the property for guests
• Perform general maintenance duties as assigned by the manager or supervisor
• Maintain accurate records of units serviced and work performed

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent, with work experience or vocational training
• Residential facilities or building maintenance experience, or engineering experience is required
• Maintenance experience within a hotel or resort environment is a plus
• Bilingual a plus

LICENSES and/or CERTIFICATIONS

• Valid driver's license required with at least (3) three years of driving experience required
• EPA Universal and/or appliance repair certifications are desired, but are not required

QUALIFICATIONS

• Must have the ability to perform skilled work in general maintenance
• Must have skills in appliance repair, plumbing, and electrical
• Must possess knowledge of telephone and TV troubleshooting for the signal
• Must have the ability to problem-solve and repair major appliances
• Must know hand and power tools and have a mechanical aptitude
• Must have strong troubleshooting and face-to-face guest communication skills
• Must be able to follow written instructions and complete documentation associated with unit maintenance

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.