Job Description

The position's duties include being knowledgeable in the procedures and safety measures associated with industry and company standards. The role requires at least 3 years of experience in the fields or in related areas. GMT-III is familiar with a variety of these fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks, and a wide degree of creativity and latitude is expected.

Work in a team environment to do repairs and preparation of guest villas. Handle in-house repairs in areas that might include ceramic tiles, painting, repair, and replacement of wallboard systems, wall vinyl, carpentry, cabinetry, laminates, and other related fields. Must have a working knowledge of hand and power tools required to accomplish all phases of projects. Must be able to perform highly skilled finish work in cabinetry, wall/ floor covering and finishes, and laminate repair. Replaces glass and roofing and repairs outdoor decks, balconies, and other outdoor woodwork. Perform general maintenance duties as assigned by the leader. Must be able to follow written instructions and complete documentation associated with unit maintenance.

COMPANY BENEFITS:

• Comprehensive Benefits: Medical, Dental, Vision & Prescription
• Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury
• HSA/FSA
• EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
• 401K with Company Match
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Company Appreciation Platforms & Innovation Contests
• Growth Opportunities & Stability
• Excellent Company Culture

ESSENTIAL DUTIES AND TASKS:

• Interprets the facility's operations Way of Maintenance plan and facilities management strategies for managing the quality of guest condominiums, resort amenities and facilities, and campus grounds. Strategically schedules a range of facilities care work tasks described in the plan for the day and future days/weeks/months using the facilities operations system of record.
• Assigns scheduled and rapid-response work tasks to available skilled internal and contractor partner resources. Continually monitors work pace completion compared to established performance standards, reprioritizes and redirects work according to changing business conditions, and advises management on variance to standards.
• Serves as the central hub of facilities knowledge at the moment. Uses multiple modes of communication to connect frequently with guest services (front desk) staff, housekeeping, maintenance technicians, contractor partners, and resort guests for collection and dissemination of business-critical information. Talks with resort guests to triage facility issues, set service response expectations, and validate that work has been completed to quality control and guest expectations.
• Analyzes information from various systems of record (facilities operations, voice of the guest, CRM) to identify trends in compliance performance. Advises facilities, front office, and regional support on findings for process improvement solutions. Partners with resort Inventory Control on product trends, deficiencies, supply, and availability.
• Conducts quality inspections, maintains some critical inventories, performs periodic inventory counts, and performs light maintenance and administrative tasks as assigned.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent
• Bilingual (languages common to the resort personnel and contractors) a plus but not required
• Property management system proficiency preferred
• Facilities management system proficiency preferred
• Customer relationship management system operation proficiency preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• A CPO or HVAC certification is a plus
• Must have a valid driver's license

QUALIFICATIONS:

• Must be at least 18 years of age
• A minimum of 3 years of Maintenance experience
• Prior experience in HVAC, electrical, pool/water maintenance, and/or plumbing
• Demonstrated experience in customer service environments that include customer complaint handling and resolution techniques.
• Demonstrated experience in highly collaborative cross-functional work relationships that resulted in positive outcomes.
• Demonstrated experience interpreting multiple sources of data to prioritize competing and frequently changing work tasks for a field-based service or logistics team preferred.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

#ZRHMS01

#INDRO2