The Technician (General Labor) position is a career in field services in the property damage restoration industry. The position is primarily responsible for responding to emergency and property damaging situations. Our labor force is accountable for addressing the property and the customer with skill, knowledge, and professionalism. The position is accountable for preserving as much of the property as possible while working safely and efficiently on the job site.
Essential Functions/Responsibilities
- Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
- Perform cleaning process for both contents and structural damage, as needed
- Removal of contents for cleaning or destruction. Pack outs and pack backs
- Demolition of structural damage to properties through the use of hand and power tools
- Clean up assigned job sites after demolition
- Perform initial site visits
- Conduct moisture inspections
- Set restoration equipment within guidelines
- Responsible for maintaining assigned vehicles and equipment
- Responsible for unloading and reloading assigned vehicles with equipment
- Keep equipment clean and organized in the shop
- Responsible for unloading trash in assigned areas
- Responsible for recording your time and coding it to the job assigned
- Pass IICRC certifications as IICRC classes are offered
- Hold our company’s Vision, Values, Mission and 10 Serving Basics throughout job position
- Valid drivers license
- All other duties as assigned
Competency – Knowledge, Skills and Abilities:
- Knowledge of technology (iPhone, iPad)
- Customer Service Skills
- Communication skills via phone and face to face
- Computer skills
- Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, Moisture Mapper, and additional systems as requested
- Ability to create documents
- Ability to answer and communicate with customers over the phone and face to face
- Ability to work independently
- Ability to work in a team
- Ability to complete work on multiple jobs within the same time frame
- Ability to participate in an on-call schedule
- Ability to work within hazardous environments safely
- Ability to safely operate hand and power tools
- Ability to operate a company vehicle safely
- Ability to represent the company culture through our Truth, Values, Vision, Mission, and 10 Serving Basics
- Maintain a level of confidentiality
Required Education and Experience
- High School Diploma or GED required
- Customer Service experience
- 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling
Preferred Education and Experience
- IICRC Certified
- One or more years’ experience within the restoration industry
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
