This is an onsite position based in our Logan, Utah office. As a member of the Help Desk team, you will be the front line of technical support at Conservice—the first point of contact when employees run into computer problems. You will work directly with end users both in person and remotely to troubleshoot hardware and software issues, resolve account problems (expired passwords, lockouts, access requests, and the like), and support computer deployments from the moment a machine is delivered through full setup at the user’s workstation.
This role is a great fit for someone who enjoys solving problems, likes working with people, and wants to build a strong foundation in IT support. Evening and weekend hours may occasionally be required based on the needs of the company.
In this role, success means users feel supported and confident, issues are resolved quickly and thoroughly, and equipment is deployed smoothly and on time. A strong Help Desk Technician builds trust through clear communication, reliable follow-through, and a steady, patient approach—while steadily growing their technical skills and taking on more complex challenges over time.
Qualifications
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
