Job Description

Job Purpose

The General Clerk III provides clerical, administrative, and customer-service support to the Unaccompanied Personnel Housing (UPH) office at Marine Corps Base Hawaii (MCBH), Kaneohe Bay.

The position supports front-desk operations and assists residents with housing check-in, check-out, and room-change processes. Responsibilities include entering and maintaining resident information in the Unaccompanied Housing Module (UHM) of the Enterprise Military Housing (eMH) system, maintaining required records, providing resident briefings, and facilitating communication between residents, UPH leadership, civilian barracks managers, and unit leadership.

The position is primarily performed indoors and requires prompt, accurate, courteous, and professional customer service.

Duties and Responsibilities

• Enter required resident information into the UHM module of the eMH web-based system.
• Process information associated with initial room assignments, room changes, and resident checkouts.
• Maintain accurate information including resident name, DoD identification information, occupancy type, room assignment, and applicable housing records.
• Provide Orientation Briefs to incoming residents.
• Review check-in procedures, housing policies, and requirements with incoming residents.
• Ensure residents complete and return required Check-In Checklists/Occupancy Condition Reports.
• Provide Departure Briefs to departing residents.
• Review applicable check-out procedures and policies.
• Ensure residents complete and return required Check-Out Checklists/Occupancy Condition Reports.
• Maintain and file room inventories and resident acknowledgment forms for residents registered in the UHM database.
• Ensure applicable forms have been reviewed and signed by civilian barracks managers.
• Facilitate communication between UPH Division leadership, civilian barracks managers, residents, and unit leadership.
• Maintain a physical presence at the Resident Support Office front desk.
• Provide initial customer support to residents.
• Assist residents with check-in, check-out, and room-shift procedures in a prompt, courteous, and professional manner.
• Maintain accurate and organized resident and housing records.
• Perform other related clerical and administrative support duties as required.

Required Skills and Qualifications

• Basic competency with Microsoft applications.
• Ability to learn and effectively use UHM, eMH, and other applicable web-based Government systems.
• Strong data-entry skills with attention to accuracy and detail.
• Ability to maintain organized electronic and physical records.
• Strong customer-service and interpersonal skills.
• Ability to communicate professionally and courteously with residents, Government personnel, leadership, and coworkers.
• Ability to explain procedures and policies clearly to residents.
• Strong organizational and time-management skills.
• Ability to manage a high volume of resident transactions and administrative activities.
• Ability to read, write, speak, and understand English sufficiently to perform assigned duties.

Physical Requirements

• Ability to work primarily in an indoor office and front-desk environment.
• Ability to sit, stand, walk, and perform routine physical activities necessary to carry out assigned duties.

Work Schedule and Location

This position is performed on-site at Marine Corps Base Hawaii (MCBH), Kaneohe Bay, Hawaii, supporting Unaccompanied Personnel Housing.

Normal Government work hours are between 7:00 AM and 5:00 PM, Monday through Friday. Occasional work outside normal Government hours may be required.

About Alakaʻi Services Group Inc. / Poʻe Hana Group, Inc.

Alaka‘i Services Group Inc. (ASGI), a subsidiary of the Alaka‘i Foundation Group Inc., is a Native Hawaiian Organization (NHO)-Owned Small Business serving the U.S. Department of Defense and other Federal Government Clients.

Headquartered in Honolulu, Hawaii, Poʻe Hana Group, Inc. (PGI) is a talent management, staffing, and administrative support services company. PGI specializes in providing HR and administrative services to the Alakaʻi family of NHO companies.

PGI is an Equal Opportunity Employer and strives to provide equal employment opportunities to all applicants and staff in accordance with sound employee relations practices and federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.