Job Description

*This is Disability Hiring position. It will be required to provide the Certification for Person with Disability at the interview process.

*This is a contractor position.

・Conduct credit assessments for applicants in compliance with applicable laws and regulations to acquire high-quality card members and mitigate potential future risks

・Manage end-to-end processes related to new card issuance, including data entry, document handling, scanning, and card delivery setup, ensuring accuracy and efficiency.

・Collaborate with internal teams and external partners to enhance the customer experience for new customers.

• Handle bank account direct debit authorization processes related to applications
• Coordinate with partner financial institutions
• Open, scan, and manage application-related documents
• Perform data entry for application forms
• Respond to and coordinate inquiries related to the New Accounts process with internal teams and outsourcing partners
• Conduct identity verification in compliance with AML regulations
• Manage end-to-end pre-approval processes for card applications, including mail handling

• Basic proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint); experience with Excel functions, PivotTables, or Access is a plus

• Business-level typing skills

• Strong communication skills

• High level of accuracy with the ability to work in compliance with applicable regulations and internal policies

• Team player with a collaborative mindset

• Strong sense of ownership and accountability to complete tasks

• Adaptability to changes in processes and procedures

• Ability to analyze work processes and drive improvements

• Effective verbal and written communication skills in Japanese

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.